Operations & Support Specialist
5 days ago
We are seeking a highly motivated and organized Operations & Support Specialist to join our team at Bottomless. As a key member of our operations team, you will be responsible for providing exceptional customer support and managing our vendor relationships.
Key Responsibilities- Provide timely and accurate customer support via phone, email, or chat
- Manage vendor relationships, including resolving issues and ensuring timely fulfillment
- Collaborate with internal teams to resolve customer issues and improve overall customer experience
- Develop and maintain knowledge of our products and services to effectively support customers
- Identify and report product malfunctions and provide recommendations for improvement
- Excellent communication and problem-solving skills
- Ability to work in a fast-paced environment and prioritize tasks effectively
- Strong analytical and technical skills, with ability to learn new systems and processes quickly
- Experience in customer support or vendor management, preferably in a startup environment
- High school diploma or equivalent required; bachelor's degree preferred
At Bottomless, we are building the first sensor-enabled marketplace for repeat purchases. We are a team of innovators and problem-solvers who are passionate about delivering exceptional customer experiences. If you are a motivated and organized individual who is passionate about customer support and vendor management, we encourage you to apply for this exciting opportunity.
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