Customer Service Liaison

4 weeks ago


Cary, North Carolina, United States Hearth & Home Technologies Full time
Job Summary

As a key member of the Hearth & Home Technologies team, the Customer Service Representative will be responsible for scheduling installations and service calls as required by builder and homeowner customers. This includes scheduling fireplace startups, builder and homeowner warranty and service calls, as well as handling reschedules and warranty claims in a prompt and professional manner.

Key Responsibilities

Schedule installations and service calls as required by builder and homeowner customers
Schedule fireplace startups, builder and homeowner warranty and service calls
Handle reschedules and warranty claims in a prompt and professional manner

Requirements

Excellent customer service skills
Ability to work in a fast-paced environment
Strong communication and organizational skills

About Hearth & Home Technologies

Hearth & Home Technologies is a leading provider of fireplace and hearth products. We are committed to providing our customers with the highest level of service and support.

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