Customer Service Representative

1 month ago


Cary, North Carolina, United States Wine Full time
Job Title: Customer Service Representative

Wine.com is seeking a skilled Customer Service Representative to join our team. As a key member of our customer support team, you will be responsible for providing exceptional service to our customers via online chat, phone, and email.

Key Responsibilities:
  • Handle customer inquiries and resolve issues in a timely and professional manner
  • Assist customers with order status, modifications, and troubleshooting
  • Provide product information and answer customer questions
  • Work with a variety of software tools, including LiveChat, Zen Desk, and Microsoft Office
Requirements:
  • Excellent communication and customer service skills
  • Previous experience in customer service, retail, or hospitality
  • Ability to work in a fast-paced environment and meet customer needs
  • Knowledge of call center technology and proficiency in MS Office
About Wine.com:

Wine.com is the leading online wine retailer, dedicated to promoting the wine lifestyle through innovation and customer satisfaction. We offer a unique and dynamic work environment, with opportunities for growth and development.



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