Customer Service Representative
4 days ago
We are seeking a highly skilled Customer Service Representative to join our team at SGA. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, responding to customer inquiries, and resolving issues in a timely and professional manner.
Key Responsibilities- Respond to customer requests via telephone, providing excellent service to firm's customers who have or are looking to obtain a Life insurance policy through their employer.
- Processes transactions, prepares correspondence, and fulfills customer needs to ensure customer satisfaction.
- Ability to work from home, which includes high-speed internet and a quiet place to work that is secure.
- Able to use video during interview, coaching, and virtual training.
- An ability to work during the hours of operation of Monday-Friday 8:00am – 11:00pm EST must be flexible in regard to shifts worked, which may change based on business needs.
- Requires a high school diploma or equivalent is required.
- Work under immediate supervision reporting to an immediate supervisor.
- 1-3 years of experience in the field or in customer service role is preferred
SGA is a technology and resource solutions provider driven to stand out. We are a women-owned business. Our mission: to solve big IT problems with a more personal, boutique approach. Each year, we match consultants like you to more than 1,000 engagements. When we say let's work better together, we mean it. You'll join a diverse team built on these core values: customer service, employee development, and quality and integrity in everything we do. Be yourself, love what you do and find your passion at work. Please find us at https://sgainc.com/ .
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