Customer Success Professional
2 weeks ago
Railinc is seeking a highly motivated and detail-oriented Customer Success Specialist to join our team. As a key member of our customer support team, you will be responsible for providing exceptional customer service, resolving complex customer issues, and collaborating with cross-functional teams to drive customer satisfaction.
Key Responsibilities:
- Act as a front-line liaison between customers and Railinc products and services, providing timely and effective support to resolve customer issues.
- Participate in product testing and verification, and assist with documenting customer requirements for enhancements to our applications.
- Provide timely responses to customer emails, telephone inquiries, and chats for assistance in resolving issues with Railinc products.
- Maintain tracking and reporting of all incidents, requests, and problems, and facilitate critical incident response coverage.
Requirements:
- Bachelor's degree required.
- Basic to intermediate-level experience with Microsoft Office Suite.
- Preferred exposure to coding languages such as Python and SQL.
- Ability to multitask and prioritize, and professionally handle multiple customer cases in various stages of resolution.
- Strong communication, customer service, problem-solving, and critical thinking skills.
About Railinc:
Railinc is a leading provider of technology solutions for the freight rail industry. We are committed to delivering exceptional customer service and support to our customers, and we are seeking a talented and motivated individual to join our team.
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