Customer Success Professional

4 weeks ago


Cary, North Carolina, United States Railinc Full time
Customer Success Specialist

Railinc is seeking a highly motivated and detail-oriented Customer Success Specialist to join our team. As a key member of our customer support team, you will be responsible for providing exceptional customer service, resolving complex customer issues, and collaborating with cross-functional teams to drive customer satisfaction.

Key Responsibilities:

  • Act as a front-line liaison between customers and Railinc products and services, providing timely and effective support to resolve customer issues.
  • Participate in product testing and verification, and assist with documenting customer requirements for enhancements to our applications.
  • Provide timely responses to customer emails, telephone inquiries, and chats for assistance in resolving issues with Railinc products.
  • Maintain tracking and reporting of all incidents, requests, and problems, and facilitate critical incident response coverage.

Requirements:

  • Bachelor's degree required.
  • Basic to intermediate-level experience with Microsoft Office Suite.
  • Preferred exposure to coding languages such as Python and SQL.
  • Ability to multitask and prioritize, and professionally handle multiple customer cases in various stages of resolution.
  • Strong communication, customer service, problem-solving, and critical thinking skills.

About Railinc:

Railinc is a leading provider of technology solutions for the freight rail industry. We are committed to delivering exceptional customer service and support to our customers, and we are seeking a talented and motivated individual to join our team.



  • Cary, North Carolina, United States Railinc Full time

    Customer Success Specialist Job DescriptionRailinc is seeking a highly skilled Customer Success Specialist to join our team. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer experiences and driving business growth through strategic account management.Key Responsibilities:Act as a primary point of...


  • Cary, North Carolina, United States KERRIDGE COMMERCIAL SYSTEMS CORP Full time

    Job DescriptionKerridge Commercial Systems (KCS) is seeking a seasoned leader to drive customer success and revenue growth as the Director of Customer Success and Revenue Growth. This key role will focus on developing and implementing strategies to enhance customer engagement, satisfaction, and retention, while driving long-term revenue growth.The ideal...

  • Sales Professional

    4 weeks ago


    Cary, North Carolina, United States The Sullivan Agency Full time

    Unlock Your Earning PotentialAre you looking for a challenging and rewarding career in insurance with high earning potential and growth opportunities? The Sullivan Agency is seeking individuals with a growth and entrepreneurial mindset to join our team as Sales Professionals.We specialize in protecting families with various insurance products, including...

  • Tax Professional

    3 weeks ago


    Cary, North Carolina, United States Jackson Hewitt Full time

    Benefits of Working with UsAt Jackson Hewitt, we offer a range of benefits to our employees, including employee discounts, flexible schedules, and opportunities for advancement.Key ResponsibilitiesWe are seeking an experienced tax professional to join our team. The ideal candidate will have a strong background in tax preparation and a passion for providing...


  • Cary, North Carolina, United States Domino's Pizza LLC Full time

    Domino's Pizza Team Member Job SummaryAs a Customer Service Representative at Domino's Pizza, you will be responsible for providing exceptional customer service and ensuring a positive experience for our guests. Your key responsibilities will include:Taking customer orders and working with our Point of Sale system to ensure accurate and efficient...


  • Cary, North Carolina, United States Siemens Medical Solutions USA, Inc. Full time

    Job OverviewSiemens Medical Solutions USA, Inc. is seeking a highly skilled Customer Service Specialist to join our team. As a key member of our global team, you will be responsible for servicing medical imaging equipment in the Traverse City, MI area.Job DescriptionThis is a field-based, customer-facing role that requires a strong background in electronics...

  • Delivery Professional

    3 weeks ago


    Cary, North Carolina, United States Jason's Deli Full time

    Job SummaryAs a Delivery Driver at Jason's Deli, you will be responsible for ensuring the timely and accurate delivery of catering orders. This role requires strong communication and organizational skills, as well as the ability to work effectively in a fast-paced environment.Key ResponsibilitiesDeliver catering orders to customers in a timely and...


  • Cary, North Carolina, United States Optimal Solutions Full time

    Job DescriptionWe are a business consulting firm seeking a talented individual to join our team as a Marketing and Sales Assistant. Our mission is to facilitate the growth of our partners through innovative marketing campaigns and intangible brand strategies.As a Marketing and Sales Assistant, you will acquire promotional marketing strategies from top...


  • Cary, North Carolina, United States Comrise Full time

    Job SummaryWe are seeking a highly skilled Customer Service Support Manager to join our team at Comrise. The successful candidate will be responsible for providing exceptional customer experiences to our clients in hospitals, trauma centers, and other healthcare facilities.Key ResponsibilitiesCoordinate resources and activities to ensure customers receive...


  • Cary, North Carolina, United States Accentuate Staffing Full time

    Accentuate Staffing is currently recruiting for an experienced Administrative Support Professional for a fast-paced busy office in Cary, NC. We are seeking a customer-oriented, organized, and friendly professional to be the first point of contact for customers.Responsibilities:Answer incoming phone calls – gather and document important initial customer...


  • Cary, North Carolina, United States Morgan Hedderich - State Farm Agent Full time

    Position OverviewAre you a motivated and customer-focused individual looking for a challenging career opportunity? If so, consider joining our team as a State Farm Agent Team Member. As a key member of our team, you will play a vital role in helping customers manage the risks of everyday life, recover from the unexpected, and realize their...


  • Cary, North Carolina, United States Hendrick Automotive Group Full time

    bJob Summary:/bbrbrWe are seeking a highly motivated and results-driven Automotive Sales Professional to join our team at Hendrick Chevrolet. As a key member of our sales team, you will be responsible for selling new and used vehicles to customers while ensuring exceptional customer satisfaction.brbrbKey Responsibilities:/bbrulliMeet or exceed sales goals...


  • Cary, North Carolina, United States Johnstone Supply Full time

    Job Title: Customer Service RepresentativeWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Johnstone Supply. As a key member of our sales team, you will be responsible for providing exceptional customer service and support to our customers.Key Responsibilities:Provide consistent, professional customer...


  • Cary, North Carolina, United States TAJ Technologies Inc Full time

    Job SummaryWe are seeking a highly skilled Customer Service Representative to join our team at TAJ Technologies Inc. This role is responsible for providing exceptional customer service and support to our clients.Key ResponsibilitiesProvide customer service and support to clients via phone, email, and in-person interactions.Respond to customer inquiries and...


  • Cary, North Carolina, United States Hearth & Home Technologies Full time

    Job SummaryAs a key member of the Hearth & Home Technologies team, the Customer Service Representative will be responsible for scheduling installations and service calls as required by builder and homeowner customers. This includes scheduling fireplace startups, builder and homeowner warranty and service calls, as well as handling reschedules and warranty...


  • Cary, North Carolina, United States HireNetworks Full time

    Customer Support RepresentativeAt HireNetworks, we're seeking a skilled Customer Support Representative to join our team. As a key member of our customer-facing team, you will be responsible for delivering exceptional service experiences to our clients. Your primary goal will be to provide accurate information, expertly guide customers to achieve their tasks...


  • Cary, North Carolina, United States Window Genie Full time

    Work Outside and Advance Your CareerAt Window Genie, we're looking for a skilled Window Cleaning Professional to join our team. As a Window Cleaning Professional, you'll have the opportunity to work outdoors, lead others, and advance in your career. Our comprehensive training program will teach you everything you need to know to succeed in this role.Your...


  • Cary, North Carolina, United States Circle K Full time

    Key Responsibilities:As a Customer Service Representative at Circle K, you will provide exceptional customer service and resolve customer issues in a timely and professional manner. You will also be responsible for operating a cash register, handling customer transactions, and maintaining a clean and safe store environment.Additional Responsibilities:Perform...


  • Cary, North Carolina, United States PulteGroup Full time

    Key Responsibilities:Develop in-depth knowledge of new home construction to provide exceptional customer service.Collaborate with senior Customer Care Managers to resolve customer concerns and improve service quality.Stay up-to-date on construction warranty policies and procedures to ensure seamless customer experiences.About the Role:This is an exciting...


  • Cary, North Carolina, United States Wine Full time

    Job Title: Customer Service RepresentativeWine.com is seeking a skilled Customer Service Representative to join our team. As a key member of our customer support team, you will be responsible for providing exceptional service to our customers via online chat, phone, and email.Key Responsibilities:Handle customer inquiries and resolve issues in a timely and...