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Customer Service Representative

2 months ago

Chesapeake, Virginia, United States Sutherland Full time
Unlock Your Potential with Sutherland

We are seeking a highly motivated and customer-focused Customer Service Representative to join our dynamic team in Chesapeake, VA. As a key member of our team, you will be responsible for delivering exceptional service and solutions to customers through inbound calls regarding billing inquiries, questions, and issue resolution.

As a Service Delivery Expert, you will work with top technologies and systems while having a dedicated team of leaders and peers to support you. With robust training and a competitive starting pay of $17/Hourly, plus monthly incentives, PTO, 401k, and paid training, you will have the opportunity to grow your career and develop new skills.

Our team thrives in an environment of diversity of thought, experiences, and background, and we celebrate and embrace our diversity whole-heartedly. If you are a motivated and customer-focused individual who is looking for a challenging and rewarding role, we encourage you to apply.

Key Responsibilities:

  • Deliver exceptional service and solutions to customers through inbound calls
  • Work with top technologies and systems
  • Develop new skills and experiences
  • Grow your career with competitive pay and benefits

What We Offer:

  • Competitive starting pay of $17/Hourly
  • Monthly incentives
  • PTO
  • 401k
  • Paid training
  • Medical, dental, and vision benefits
  • EAP
  • Health and wellness programs

Qualifications:

  • Must have completed high school or equivalent
  • Must have at least one-year experience in customer service
  • Must be able to work onsite in our Chesapeake, VA office
  • Must have fulltime, open availability to be scheduled any day, Sunday-Saturday

About Sutherland:

We are a global company with 34 years of experience, serving 120 Fortune 1000 clients and processing 43,000,000 monthly transactions. We are committed to ensuring a safe working environment for our people, their families, and the communities in which we operate.