Customer Service Representative
4 weeks ago
We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative at Five Star Call Centers. As a key member of our customer support team, you will be responsible for providing exceptional service to our clients and their customers through multiple communication channels.
Key Responsibilities:
- Manage large volumes of inbound and outbound calls in a timely and efficient manner
- Follow established communication scripts to handle customer inquiries and concerns
- Identify customer needs, clarify information, and provide solutions and alternatives
- Access company and client resources to accurately handle customer calls
- Upsell products and services when opportunities arise
- Work independently and as part of a team to achieve customer satisfaction and business goals
Requirements:
- Previous customer service or call center experience preferred
- Basic computer skills and ability to learn new software
- Strong phone and verbal communication skills, with active listening
- Ability to work independently and as part of a team
- Flexibility to work a variety of shifts, including nights and weekends
What We Offer:
- Competitive hourly rate of $14, plus shift differential
- Opportunity to work from home as a Bring Your Own Device (BYOD) position
- Paid training and ongoing support
- Chance to work with a dynamic and growing company
How to Apply:
Click here to apply for this exciting opportunity to join our team as a Customer Service Representative at Five Star Call Centers.
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