Wireless Sales Specialist

4 days ago


San Juan Capistrano, California, United States T-Mobile Full time
Job Overview

As a Mobile Associate at T-Mobile, you will be part of a dynamic Retail Team of Experts, responsible for bringing the T-Mobile brand to life. You will serve as a brand ambassador, building energy and excitement around our products and services.

Key Responsibilities:
  • Build proficiency in serving and selling to customers, providing a world-class customer experience and building loyalty.
  • Help customers pick up where they left off in their shopping journey, whether online, through customer care or in-store.
  • Explore individual needs and provide hands-on demonstrations of the latest technology in-store.
  • Side-by-side selling to find personalized solutions beyond the bare-bones device and service plan.
  • Approach service and sales needs with composure, integrity and compassion.
Requirements:
  • High School Diploma/GED (Required)
  • 6 months of customer service and/or sales experience, Retail environment preferred (Required)
Knowledge, Skills and Abilities:
  • Passionate customer advocate with the desire to be yourself when connecting and having fun doing it (Required)
  • Competitive drive and proven ability to succeed in a fast-paced sales environment (Required)
  • Willingness to work alongside peers and store leaders, learning and sharing ideas, while serving customers and providing resolutions to issues (Required)
  • Effective at balancing customer needs and performance goals (Required)
Benefits:
  • Competitive base pay: $18.00/hour
  • On-the-job training and eligibility for incentive pay
  • Annualized incentive target of $18,000/year (once completed)
  • Guaranteed to earn $20/hour inclusive of base pay and incentives
  • Eligibility for an Annual Stock Grant
  • Access to comprehensive benefits package, including medical, dental and vision insurance, 401(k), employee stock grants, and more


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