Network Support Specialist

4 days ago

Lake Wales, Florida, United States Archdiocese of Philadelphia Full time
Job Title: Network Support Specialist

We are seeking a highly skilled Network Support Specialist to join our team at the Archdiocese of Philadelphia. As a key member of our IT department, you will be responsible for ensuring the smooth operation of our computer networks and systems.

Key Responsibilities:
  • Plan, develop, test, modify, document, support, network, telephony, related systems and software.
  • Lead, guide and/or assist in specific tasks/projects as directed.
  • Maintain, monitor and support all network servers, backup and monitoring services.
  • Monitor and insure network security models and model compliance both within systems and through policies and procedures.
  • Apply experience with LAN/WAN and Telephony Technologies Routers, Hubs, Firewall Networking testing and security equipment.
  • Knowledge and application of computer and network operating system methods and procedures.
  • Skill in the use of programming languages, hardware and protocols specific to the assignment.
  • Skill in effectively communicating technical subjects both orally and in writing.
  • Assist in the integrations of voice and data operations.
  • Provide or arrange maintenance for computer, network, or telephony-related hardware and software as needed or directed by the OIT Management.
  • Provide or arrange setup and installation of new network and telephony products or software and remove unneeded equipment.
  • Communicate with OIT staff on all activities and developments.
  • Stay abreast of current technology and provide product and system recommendations to OIT staff as well as give direction for trainings.
  • Initiates escalation as appropriate to ensure management awareness of problems that are severe in nature or that are exceeding documented targets.
  • Provide telephone and desk-side support for computer, network, and/or telephony-related issues assist in User Support Services.
  • Must have and apply a working knowledge and experience using Microsoft Office (2013, 2016, 2019), Windows (7, 10, 11) troubleshooting and installation.
  • Must apply systems analysis techniques and procedures, including consulting with users, OIT staff and/or Management to determine optimal hardware, software and system functional specifications and perform necessary modifications.
  • Must perform basic networking functions such as user and printer management and implement end user security parameters.
  • Required to maintain records of daily activities, issue problems, remedial actions, installations and outcomes.
  • Ensure all problems are logged promptly and correctly.
  • Provide or arrange set-up and installation of new products or software and remove unneeded equipment.
  • Assist in creation, updating and ongoing monitoring of an accurate inventory and User Support solutions database.
  • Provide user support as needed, which may include after-hours support of the network infrastructure.
  • Perform any other task or responsibility as directed by Office of Information Technology Management.
Requirements:
  • Minimum High School graduate with up to eighteen (18) months of specialized training in advanced principles or techniques in computer technology and networking.
  • Certifications in at least one or more of the following (Network+, A+, Security+, Linux+, any Cisco and Microsoft Server Technologies).
  • Minimum three years experience with computers and high comfort level in using computer, network, and security technologies.
Working Conditions:
  • Works in office areas as well as throughout the facility.
  • Sits, stands, bends, lifts and moves intermittently during working hours.
  • Is subject to frequent interruptions.
  • Works beyond normal working hours on weekends and holidays; as necessary.
  • Attends and participates in continuing education programs.
  • Is involved with residents, family members, personnel, visitors, government agencies/personnel, etc.
  • May be exposed to infectious waste, disease, conditions, etc., including the potential exposure to the AIDS and Hepatitis B viruses.
  • Communicates with other department supervisors.
  • Maintains a liaison with the residents, their families, support personnel, etc., to assure that the residents' needs are continually met.
Physical and Sensory Requirements:
  • Must be able to move intermittently throughout the workday.
  • Must be able to cope with the mental and emotional stress of the positions.
  • Must possess sight/hearing senses or use prosthetics that will enable these senses to function adequately so that the requirements of the position can be fully met.
  • Must be in good health and demonstrate emotional stability.
  • Must be able to operate office, business and accounting machines.
  • May be required to lift up to 50 pounds, push, pull and move residents, equipment, supplies, etc., up to 200 pounds.
  • Must be able to assist in the evacuation of residents.

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