Bilingual Customer Service Representative

6 days ago


Windsor, Wisconsin, United States Argus Technical Full time
Job Title: Bilingual Customer Service Representative

We are seeking a highly motivated and detail-oriented Bilingual Customer Service Representative to join our team at Argus Technical. As a Bilingual Customer Service Representative, you will be responsible for providing exceptional customer service to our clients in the LATAM region and other regions as required.

Responsibilities:
  • Answer incoming phone lines courteously and efficiently.
  • Support customers in LATAM region, and other regions as required.
  • Learn and maintain product knowledge.
  • Process customer orders through an order entry system, per company standards. Become knowledgeable of product information including checking order status, verify product availability, pricing, applicable discounts, special private label orders.
  • Process literature and sample requests as per protocol.
  • Assist with special projects as necessary.
  • Perform daily opening and/or closing office duties.
  • Operate office equipment such as postage meter & scale, laminator, binder, and copier.
  • Create and maintain electronic files regarding customer communications.
  • Greet job applicants, vendors and other visitors as back-up to the Front Desk Support position.
  • Maintain a neat, orderly and clean department and work environment.
  • Be familiar with and follow safety rules and emergency procedures.
  • May provide backup to domestic service teams.
  • Perform various duties and overtime as required.
Requirements:
  • High School diploma or equivalent is required.
  • Minimum three years' office experience required, including phone and Microsoft Office Products.
  • Bilingual in Spanish required.
What We Offer:
  • A competitive salary and benefits package.
  • The opportunity to work with a dynamic and growing company.
  • A collaborative and supportive work environment.


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