Strategic Technical Account Manager

4 days ago


Orlando, Florida, United States Hotelbeds Group Full time
About Us

Hotelbeds Group is a leading B2B ecosystem player in the TravelTech space, connecting and empowering businesses in the ever-evolving world of travel. We drive growth for our clients and partners while removing friction from the end-to-end travel experience.

Job Summary

The Strategic Technical Account Manager must be a proven technologist who can adapt and respond to the ever-changing demands in technical sales excellence. This position requires securing top customers' loyalty, forging strong relationships with external business partners, and overseeing the optimization of API clients.

Key Responsibilities
  • Territory Growth/Development
  • Work closely with direct sales to position and sell the company services and solutions to strategic customers
  • Maximize product distribution from a technical perspective
  • Act as the technical point of contact for strategic business partners to help facilitate communication with clients
  • Proactively collaborate and communicate with external and internal customers to analyze information, business needs, and functional requirements
  • Lead all technical activities relating to key customer integrations only
  • Provide post-sales technical support and resolve customer cases
  • Verify KPIs targets are met at the highest quality
  • Analyze client performance and identify the optimization path moving forward
  • Develop scripts to automate, monitor, alert, and report on the production environment
Requirements
  • Bachelor's Degree in Computer Science, Information Systems, Industrial Engineering or similar
  • Proven Strategic Technical Account Manager Experience
  • Excellent communication skills, including the ability to produce usable, maintainable documentation and excellent presentation
  • Demonstrate problem-solving abilities and initiative
  • Knowledge of REST API, XML, JSON, and similar technologies
  • Experience working with Databases & SQL
  • Understanding of automation practices throughout the development, build, and deployment phases of the application life cycle
  • Experience/knowledge with build management and continuous integration tools
  • Experience in the Travel Industry is a plus
What We Offer
  • A dynamic and innovative work environment
  • The opportunity to build strong and lasting business relationships and friendships from around the world
  • The chance to develop your career locally or within one of our beautiful working locations across the globe


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