Senior Strategic Account Manager

4 weeks ago

Orlando, Florida, United States AssistRx Full time
Job Title: Senior Strategic Account Manager

AssistRx is seeking a highly skilled Senior Strategic Account Manager to cultivate and maintain our relationship with pharmaceutical manufacturing partners. As a key member of our team, you will work closely with pharmaceutical executives to ensure they receive maximum value from our features and services.

Key Responsibilities:
  • Develop strategic partnerships with clients by understanding their business goals, technical challenges, and infrastructure configurations.
  • Establish and maintain a role as advisor to clients and colleagues.
  • Present new ideas and innovations to clients to upsell and enhance their products and services.
  • Research high-level solutions for clients.
  • Develop the relationship with clients through regular meetings and conference calls to review service quality and ensure they receive maximum benefit from our features and benefits.
  • Work with Client Services to solve complex support issues effectively.
  • Manage the delivery of recommended/agreed-upon services to achieve high client satisfaction and trust.
  • Determine the most effective method of problem resolution by utilizing internal resources when necessary.
  • Be the primary point of contact for sales and service.
  • Participate in client quarterly reviews, attend annual Plan Of Action meetings, and other travel as needed.
  • Plan milestones and track progress.
  • Effectively keep others informed by presenting information to everyone involved.
Requirements:
  • Ability to effectively express ideas and thoughts verbally and in written form.
  • Exhibit good listening skills and comprehension.
  • Effectively keep others informed by presenting information to everyone involved.
  • Ability to define problems, collect data, establish facts, and draw valid conclusions.
  • Bachelor's degree (B.A.) from a four-year college or university or equivalent experience.
  • Minimum three years of experience working in a customer support and/or sales capacity role.
  • Experience working for or in Pharma.
  • Experience working with Pharmaceutical Brand Teams is essential.
  • Project Management, HUB Operations, or Specialty Pharmacy Operations/Account Management strongly desired.
  • Technical skills are a must.
Benefits:
  • Supportive, progressive, fast-paced environment.
  • Competitive pay structure.
  • Matching 401(k) with immediate vesting.
  • Medical, dental, vision, life, and short-term disability insurance.

AssistRx is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, religion, color, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, or other non-merit based factors, or any other protected categories protected by federal, state, or local laws.

All offers of employment with AssistRx are conditional based on the successful completion of a pre-employment background check.

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. Sponsorship and/or work authorization is not available for this position.

AssistRx does not accept unsolicited resumes from search firms or any other vendor services. Any unsolicited resumes will be considered property of AssistRx and no fee will be paid in the event of a hire.

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