Strategic Branch Retail Network Director

2 days ago


Raleigh, North Carolina, United States Coastal Credit Union Full time
Job Description

Sales and Service Strategy

We are seeking a highly experienced Chief Operations Officer to lead our branch retail network, develop and implement strategic plans to deepen member relationships, increase product adoption, and steward member financial wellbeing.


Responsibilities

  • Develop qualitative and quantitative sales and service strategies with a focus on member financial health that emphasizes active listening and consultation, and adds value and convenience to our members (20%)
    • Develop and implement strategies to grow the wealth management business to meet or exceed goals and enhance service offerings (20%)
      • Optimize the physical and digital branch network (locations, types, functions) and drive sales performance to achieve sales goals; increase member economic participation and product penetration; and attain our overall membership and loan growth goals (20%)
        • Implement continuous improvement initiatives across all operational areas to enhance efficiency, reduce costs, and improve service quality while establishing metrics to deepen member relationships (15%)
          • Foster a culture of collaboration, innovation, and accountability within the team; ensure staff is fully trained; mentor and develop senior leaders; and provide guidance and support for professional growth and achievement of performance objectives (15%)
            • Collaborate with marketing and other business units to drive success of organizational growth campaigns and meet annual growth metrics (10%)

Qualifications


This role requires at least 12 years' experience leading company-wide sales initiatives, including strategy design and execution. Additionally, you should have a related bachelor's degree or ten years' related work experience in this field. Experience in banking, payments, and financial services is also necessary.


Compensation


The estimated annual salary for this role is $150,000 - $200,000, based on experience, plus excellent benefits, including medical, dental, and vision insurance, a 401(k) plan, and paid time off.



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