Senior Branch Operations Manager
2 days ago
We are seeking a highly skilled and experienced Senior Branch Operations Manager to join our team at First Citizens Bank.
About the RoleThe Senior Branch Operations Manager will be responsible for providing operational leadership and management of a branch location, ensuring compliance with all branch operations policy and procedures. This includes research and resolution of transaction/cash discrepancies, hiring, supervision, and performance management of service line associates, processing transactions accurately and efficiently, facilitating customer awareness and education of bank services, and introducing customers to other branch team members or bank partners who can provide solutions for their financial needs.
Responsibilities- Operational oversight for a branch location, ensuring compliance with all branch operations policy and procedures.
- Research and resolve transaction/cash discrepancies.
- Hiring, supervision, and performance management of service line associates.
- Processing transactions accurately and efficiently.
- Facilitating customer awareness and education of bank services, including digital banking capabilities.
- Introducing customers to other branch team members or bank partners who are able to provide solutions for their financial needs.
To be successful in this role, you will need:
- Bachelor's Degree and 1 year of experience in Financial services, customer service, bank operations, or branch operations management OR High School Diploma or GED and 5 years of experience in Financial services, customer service, bank operations, or branch operations management.
- Management or supervisory experience is preferred.
- Financial literacy, Knowledge of retail banking products and services, and Operations Management skills are required.
We offer a competitive salary range of $55,000 - $65,000 per year, depending on experience, plus a comprehensive benefits package, including medical, dental, vision, 401(k) matching, and paid time off.
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