Executive Director of Card Operations

4 weeks ago


Raleigh, North Carolina, United States Local Government Federal Credit Union Full time
CARD OPERATIONS DIRECTOR ROLE

Our organization is seeking an experienced Card Operations Director to lead the Card Operations team in delivering exceptional service, operational efficiency, and strategic growth. The ideal candidate will have a strong understanding of card industry regulations, trends, and best practices, and will be able to ensure compliance with card operating rules and regulations.

RESPONSIBILITIES

  • Develop and execute the strategic vision for the Card Operations team in alignment with the organization's goals, identifying and implementing innovative solutions to enhance card product offerings and the member experience.
  • Lead the day-to-day efforts of the Card Operations team, including debit, credit and ATM cards, cards and payments fraud prevention, and money transfer solutions, ensuring high levels of efficiency, accuracy, and member satisfaction.
  • Lead, mentor, and develop a high-performing Card Operations team, fostering a collaborative and member-focused culture within the department, and identifying training and development needs to enhance team skills and knowledge.
  • Manage the lifecycle of all card and other products, from issuance to account closure, including fraud resolution and dispute resolution, implementing and maintaining robust risk management practices to protect against fraud and ensure data security.
  • Ensure compliance with card operating rules established by card networks and payment processors, and implement processes to stay updated with any changes, overseeing financial and regulatory compliance for the Card Operations function.
  • Serve as the primary liaison for the organization to operations-related vendors, including card processing companies, ATM networks, and plastic card providers, among others, responsible for vendor performance oversight.
  • Negotiate contracts and service level agreements to ensure optimal terms and performance.
  • Oversee development and maintenance of card operations procedures, and adherence to those procedures by the Card Operations team, ensuring business continuity requirements are met for the card operations function.
  • Display integrity, self-awareness, courage, and respect for staff while ensuring learning agility and flexibility, communicating and delegating effectively, and working effectively, collaboratively, and creatively in a team-oriented environment both internally and externally.

QUALIFICATIONS

The ideal candidate will have at least 10-12 years' experience in financial services, payments, or card products, including 4-6 years' experience supporting card operations initiatives, and 4-6 years of management experience. A strong understanding of card industry regulations, trends, and best practices is essential, as well as strong interpersonal communications skills, with experience in addressing all levels of leadership. Strategic thinking and strong analytical and problem-solving skills are also required.


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