Operations Director

24 hours ago


Raleigh, North Carolina, United States Local Government Federal Credit Union Full time

We are seeking an experienced Operations Director to lead our Card Services team at Local Government Federal Credit Union.

Job Summary

The Operations Director - Card Services will be responsible for directing and leading the efforts of the Card Services team to ensure exceptional service delivery, operational efficiency, and strategic growth. This individual will oversee all aspects of the credit union's debit, credit, and ATM card programs, including card and payments fraud prevention, money transfer solutions, cash withdrawal and deposit solutions, and shared branching and ATM solutions.

Key Responsibilities
  1. Develop and execute the strategic vision for the Card Services team in alignment with the credit union's goals.
  2. Lead the day-to-day efforts of the Card Services team, ensuring high levels of efficiency, accuracy, and member satisfaction.
  3. Manage the lifecycle of all card and other products, from issuance to account closure, including fraud resolution and dispute resolution.
  4. Ensure compliance with card operating rules established by card networks and payment processors.
  5. Negotiate contracts and service level agreements to ensure optimal terms and performance.
Requirements
  • Minimum 10-12 years' experience in financial services, payments, or card products, including 4-6 years' experience supporting card operations initiatives.
  • 4-6 years of management experience.
  • Strong understanding of card industry regulations, trends, and best practices.
  • Strong interpersonal communications skills, with experience in addressing all levels of leadership.
Estimated Salary Range: $120,000 - $150,000 per year

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