Benefits Director

5 days ago

San Francisco, California, United States salesforce Full time
About the Role:
Salesforce is seeking an experienced Director, Benefits to join our Global Benefits team. As a key member of this team, you will be responsible for leading improvements to our Center of Expertise (COE) processes and establishing partnerships with internal and external partners to facilitate program execution.

Key Responsibilities:
  • Lead continual improvements of COE operations, including end-to-end benefits enrollment, life cycle events, compliance actions, benefits-related M&A projects, and advancements in benefits technology.
  • Collaborate closely with COE leaders and Shared Services on implementation of design and operational changes, providing recommendations and facilitating the discovery and execution of standard methodologies to improve efficiency and employee satisfaction.
  • Take accountability for the partnership with Shared Services, establishing critical metrics to enhance the end-to-end employee benefits journey, balancing traditional support services metrics with a commitment to creating a delightful and industry-leading experience for employees.
  • Advocate for and represent the Benefits COE team internally in initiatives aimed at improving overall benefits operations and support experiences, assessing AI capabilities and evolution in employee support models.
  • Support the team and cross-functional workgroup responsible for and running our annual Open Enrollment event.
  • Lead and support M&A benefits work in collaboration with our Total Rewards and HR M&A team.
  • Stay abreast of benefits regulatory changes, providing regular updates to leaders and the team, leading the team responsible for NAMER benefits compliance activities.
  • Advise on ongoing technology improvement needs and advocate for priorities within the HR organization, leading the team on technology prioritization exercises and acting as the liaison to technology teams, representing our organization in cross-Employee Success tech initiatives.
  • Collaborate with Sourcing & Procurement, legal, and relevant departments to establish a sustainable and repeatable benefits vendor onboarding experience and streamline the process.
  • Facilitate the annual PO process, finding efficiencies to scale the work.
  • Effectively respond to employee inquiries raised from Salesforce's Shared Services team, ensuring clarity and understanding in communication.
  • Responsible for critical benefits administration programs and vendors, taking the lead on projects and market evaluations aimed at consistently enhancing the efficiency and effectiveness of our benefits operations and administration tasks.
  • Experience with Workday to support improved benefits workflow and other technology needs.
  • Serve as a member of the NAMER benefits leadership team, responsible for setting priorities across the function, building alignment with the international benefits team, and developing talent across the team.
  • Operate with a global approach as our AMER regional SME, actively partnering with international counterparts and representing both regional AMER subject matter expertise while engaging as a global lead, working across regions and the globe to lead and deliver foundational work, processes, and critical improvements.

Requirements:
To succeed in this role, you should have a consistent track record in supporting and leading benefits organizations to scale with a focus on operational excellence. You should also possess strong leadership and project management skills, with the ability to collaborate effectively with internal and external stakeholders.

Compensation: The base salary hiring range for this position is $190,800 to $276,600. Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience.

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