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Medical Office Coordinator

2 months ago

Janesville, Wisconsin, United States Mercyhealth Full time
Job Summary

We are seeking a highly organized and detail-oriented Receptionist to join our team at Mercyhealth. As a key member of our medical office, you will provide exceptional support to our patients and staff, ensuring a seamless and efficient experience.

Responsibilities
  • Answer and direct phone calls, taking messages and relaying information as needed
  • Enter messages and prescription refills into our electronic health record system
  • Respond to patient messages and inquiries in a timely and professional manner
  • Sort and distribute mail, both internal and external
  • Coordinate patient appointments, verifying demographic and insurance information
  • Register new patients and ensure accurate billing information
  • Work closely with registration specialists to ensure seamless patient flow
  • Collect co-payments and process self-pay payments as needed
  • Balance cash drawers and maintain accurate records
  • Manage referral work queues, scheduling appointments and linking referrals
  • Make public announcements and page personnel as necessary
Culture of Excellence

We are committed to delivering exceptional patient care and service. As a Receptionist, you will embody our Culture of Excellence by:

  • Providing accurate and timely information to patients and staff
  • Adapting to changing situations and priorities
  • Communicating effectively with patients, staff, and external partners
  • Embracing teamwork and collaboration to achieve shared goals
  • Conserving resources and promoting fiscal responsibility
Requirements

To be successful in this role, you will need:

  • A high school diploma or equivalent
  • Previous experience in a medical office or reception setting
  • Excellent communication and organizational skills
  • Ability to multitask and prioritize tasks effectively
  • Keyboarding efficiency at 35 wpm
Working Conditions

This role requires the ability to sit for extended periods, reach, and talk or hear. You will also be required to occasionally stand, walk, and lift up to 25 pounds.