Client Relations Specialist
2 weeks ago
West Recruitment Pty Ltd is collaborating with a prestigious global automotive organization recognized as the most reliable distributor in the industry. With a commitment to core values, this company is expanding its workforce and solidifying its position as a key player in the market.
Position Overview
We are currently seeking a skilled and dedicated Customer Relations Consultant to enhance our dynamic team. This role is essential for maintaining high standards of customer service and ensuring client satisfaction.
Key Responsibilities
Your primary responsibilities will include:
- Addressing customer inquiries and concerns promptly, while creating and managing case files.
- Investigating customer feedback and complaints received through various channels, escalating issues to appropriate departments as necessary.
- Regularly updating and maintaining customer data in compliance with data handling protocols.
Candidate Profile
The ideal candidate will possess:
- Experience in a fast-paced customer service environment, preferably within a contact center.
- A strong customer-centric approach, with the ability to provide empathetic support in all situations.
- Creative problem-solving skills and an adaptable mindset.
- A commitment to delivering exceptional customer service experiences.
- Experience in the automotive sector is advantageous, though backgrounds in finance, insurance, or dispute resolution will also be considered valuable.
Benefits
In return for your expertise, you will receive:
- A permanent position with a reputable organization.
- A competitive salary structure, including annual bonuses and potential salary increases.
- Attractive employee benefits, including discounts on vehicle purchases, private healthcare, additional leave days, and car rental options.
If you believe this opportunity aligns with your career aspirations, we encourage you to explore this role further.
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