Lead Relationship Banking Supervisor
4 weeks ago
We are seeking a highly skilled and experienced Relationship Banking Supervisor to join our team at UniBank. As a key member of our Branch team, you will be responsible for overseeing operational excellence and ensuring compliance with all laws, regulations, and Bank policies.
Key Responsibilities- Operational Excellence: Oversee and audit operational procedures to ensure accuracy and efficiency.
- Customer Service: Serve as the single point of contact for customers, providing exceptional service and resolving issues in a timely manner.
- Leadership: Supervise and mentor retail staff, providing guidance and support to ensure they meet sales and service goals.
- Security: Perform security functions, including opening and closing the bank and vault, and ensuring overall safety and security on bank grounds.
- Compliance: Assist the Branch manager with bank security and compliance obligations, ensuring prominent display of required posters.
- Training and Development: Participate in the development of community and networking events, and assist in the training and development of retail staff.
- Education: Associate's degree or equivalent required, Bachelor's degree preferred.
- Experience: Minimum of 1 year in a supervisory role required, 1-2 years of experience working in a retail environment preferred.
- Skills: Excellent verbal, math, and customer service skills, with the ability to handle challenging customer situations with poise and tact.
- Cash Handling: Cash handling and customer service experience required.
- Flexibility: Ability to work a flexible schedule and travel to other Branch locations as needed.
We are UniBank, a team of civic-minded financial professionals dedicated to enriching people, businesses, and municipalities across New England. We are a mutual bank, owned by our customers, and committed to local service. We are technology leaders, delivering innovative solutions for affordable housing, community development, and independent business.
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