Customer Service Representative Trainee

3 weeks ago


Whitinsville, Massachusetts, United States BankTalent HQ Full time
Job Summary

We are seeking a highly motivated and detail-oriented Customer Service Representative Trainee to join our team at BankTalent HQ. As a Customer Service Representative Trainee, you will be responsible for providing exceptional customer service to our clients, handling customer inquiries, and resolving issues in a timely and professional manner.

Key Responsibilities
  • Customer Service: Provide excellent customer service to clients, responding to their inquiries and resolving issues in a timely and professional manner.
  • Transaction Processing: Process customer transactions, including deposits, withdrawals, and transfers, accurately and efficiently.
  • Cash Handling: Handle cash, checks, and other forms of payment, maintaining accurate records and balancing cash drawers.
  • Product Knowledge: Develop and maintain knowledge of our products and services, including banking products, loans, and credit cards.
  • Team Collaboration: Work collaboratively with other team members to achieve sales and customer service goals.
  • Continuous Learning: Participate in ongoing training and development to improve customer service skills and product knowledge.
Requirements
  • Education: High school diploma or equivalent required.
  • Skills: Excellent communication and interpersonal skills, ability to work in a fast-paced environment, and basic math skills.
  • Experience: Previous customer service experience preferred, but not required.
About BankTalent HQ

BankTalent HQ is a leading financial institution dedicated to providing exceptional customer service and innovative financial solutions. We are committed to building long-term relationships with our clients and communities, and we are seeking talented individuals to join our team.



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