Digital Banking Technology Specialist

7 days ago

Whitinsville, United States BankTalent HQ Full time

We have a Unique opportunity for an experienced technology professional to join our IT team as a Digital Banking Technology Specialist. We're looking for someone who is ready to roll up their sleeves and be part of the team that keeps UniBank running every day. As part of our team, you'll be involved in supporting our suite of digital banking products by assisting with implementations, operations, security, and maintenance of a diverse set of products. We are a team that enjoys working together and believe that you never stop learning. If being part of a Bank where supporting the local community is part of our mission is what you've been looking for, then come join us

Position Overview

This position works in a team environment to provide operational support for all digital banking products and services. A high level of customer service, attention to detail, technical and problem-solving skills are required to provide quality service. Products and services supported include but are not limited to: Retail and Business Online Banking, Mobile Banking, ATM, Bill Pay, ACH, Wire Origination, Remote Deposit Capture, Positive Pay, and Debit Card Instant Issuance.

Primary Accountabilities

  • As the lead technologist behind the bank's digital banking solutions, must maintain highly technical body of knowledge and skills for planning, operation, security, administration, support, and maintenance activities of all digital banking solutions.
  • Function as a bank -wide resource to manage digital banking technical problems and/or escalate customer issues to the appropriate support group.
  • Work directly with vendors and service providers to resolve system issues regarding functionality or availability, ensuring patches or fixes are implemented in a timely manner.
  • Works with vendors/service providers to plan and execute the implementation of enhancements and upgrades.
  • Assists with budget as it relates to server contracts and renewals.
  • Responsibility to create, monitor and update procedures related to our digital banking products.
  • Analyze support functions and implement changes for streamlining processes, improving efficiencies, and enhancing the accuracy and quality of work.
  • Assist with network and hardware support for supported digital banking applications.
  • As requested, provide audit reports to our internal audit team.
  • Other duties as assigned.

Knowledge, Skills, Education and Work Experience

  • Bachelor's Degree required.
  • Minimum of 3 years' experience in retail banking or financial services industry supporting digital products and related technologies preferred.
  • Experience with COCC applications and digital banking solutions is a plus.
  • Ability to work across functional teams.
  • Must be a self-starter and be able to effectively multi-task.
  • Ability to work independently, handle multiple projects simultaneously and prioritize to meet tight deadlines
  • Must possess excellent interpersonal, written, verbal, organization, math and problem-solving skills
  • Exceptional Microsoft Office suite skills

As a member of the IT team, you may be responsible for certain aspects of our Incident Response Program, including, but not limited to, administrative, consultative, or active engagement in activities around the Incident Response Program policy and processes.

This position is not subject to SAFE Act Registration Requirements. Pursuant to the SAFE Act requirements, all applicants for employment who will be engaged in residential loan mortgage originations (as defined by the SAFE Act) must register with the federal registry system and maintain a status in good standing under the SAFE Act requirements.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, status as a veteran or as an individual with a disability.

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