Care Management Supervisor
2 weeks ago
Comprehensive Benefits and Perks for You and Your Family:
+ Immediate Benefits Enrollment
+ Paid Time Off from the Start
+ Tuition-Free Education (Certifications and Degrees without personal tuition costs)
+ Nursing Clinical Advancement Program
Our Commitment to You:
Becoming a part of AdventHealth means engaging in a mission larger than oneself. It’s about belonging to a community that values the complete well-being of every individual and strives to uplift others in body, mind, and spirit. AdventHealth offers an environment where you can excel professionally and grow spiritually, all while contributing to the Healing Ministry of Christ. Here, your unique experiences and contributions are valued, and together, we achieve more.
Work Schedule:
Full Time
Shift: Days
Location: Orlando, FL
The Community You Will Serve:
+ Our flagship facility, AdventHealth Orlando, is a 1,368-bed hospital situated on a beautiful tropical campus, serving as a key tertiary center for the Southeast, the Caribbean, and South America.
+ The hospital features one of the largest Emergency Departments and cardiac catheterization labs in the nation, catering to over 32,000 inpatients and 125,000 outpatients annually.
Your Role:
*The Care Management Supervisor operates under the guidance of the Care Management Manager or Facility Director, assisting in
overseeing daily operations and supervising team members within the Care Management department.* This role acts as the primary liaison for Care Managers, Social Workers, and patients, addressing any barriers or concerns that may arise in inpatient settings.
Key Responsibilities:
* Supervise daily discharge planning and social services operations in both inpatient and emergency department settings as directed by the Care Management Manager or Facility Director.
* Serve as the main point of contact for any Care Management-related issues on inpatient units.
* Manage personal assignments and outcomes for patients and departments under direct supervision.
* Collaborate with the Care Management Manager/Facility Director to implement corporate strategies.
* Ensure active participation of staff in daily Multidisciplinary Rounds.
* Act as a resource for stakeholders regarding medical necessity, patient status, and discharge criteria.
* Ensure staff documentation adheres to guidelines through appropriate monitoring and coaching.
* Facilitate care conferences for complex transitions and placements as necessary.
* Participate in hospital and medical staff meetings to discuss patients meeting criteria for extended stays or difficult placements.
* Report quality and risk issues to relevant departments in a timely manner.
* Address complaints from patients, staff, and physicians with the Care Management Manager/Facility Director, providing written reports as needed.
* Demonstrate a proactive problem-solving approach to staff, physicians, and peers.
* Act as a supportive change agent for Care Management processes.
* Encourage team engagement and maintain open communication with staff.
* Assist with performance evaluations and support corrective action plans.
* Balance schedules to meet departmental needs prior to posting.
* Communicate any schedule changes to minimize unscheduled absences.
* Plan job responsibilities for optimal staff utilization and resolve daily staffing challenges.
Minimum Qualifications:
Registered Nurse:
Associate's Degree in Nursing OR
Social Worker:
BSW with two (2) years of direct Care Management experience. State-specific RN license required for nurses.
Preferred Qualifications:
Registered Nurse:
BSN
Social Worker:
MSW with three (3) years of direct Care Management experience, and certifications such as CCM, ACM, or RN-BC in Care Management.
Equal Opportunity Employer:
This facility adheres to federal, state, and local anti-discrimination laws, regulations, and ordinances.
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