Bilingual Customer Service Representative

5 days ago


Beaver Dam, Wisconsin, United States Sherwin-Williams Full time
About the Role

We are seeking a highly skilled and customer-focused Bilingual Customer Service Specialist to join our team at Sherwin-Williams. As a key member of our customer service team, you will be responsible for providing exceptional service to our wholesale and retail customers, answering their questions, and recommending the right solutions.

Key Responsibilities
  • Provide excellent customer service to wholesale and retail customers, answering their questions and resolving any concerns.
  • Work closely with customers to determine their needs and provide personalized solutions.
  • Process sales transactions accurately and consistently with company policies and procedures.
  • Assist customers in person and over the phone, providing product information and recommendations.
  • Build strong relationships with customers, understanding their needs and preferences.
  • Stay up-to-date with product knowledge, features, and benefits to provide expert advice to customers.
  • Maintain a clean and organized store environment, ensuring a positive customer experience.
  • Participate in sales goals and initiatives, driving revenue growth and customer satisfaction.
Requirements
  • Must be at least 18 years old.
  • Must be legally authorized to work in the country of employment without needing sponsorship for employment work visa status now or in the future.
  • Must be able to read, write, comprehend, and communicate in English and Spanish.
  • Must be able to lift and carry up to 50 pounds frequently and up to 70 pounds occasionally.
  • Must be willing to work all scheduled hours, including evenings and weekends.
Preferred Qualifications
  • Valid, unrestricted driver's license.
  • High school diploma or equivalent.
  • Previous experience working in a delivery, retail, or customer service position.
  • Previous experience selling paint and paint-related products.
About Sherwin-Williams

Sherwin-Williams is a leading manufacturer of paints, coatings, and related products. We are committed to providing our customers with the highest level of service, quality, and value. Our company values diversity, equity, and inclusion, and we are an equal opportunity employer.



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