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Service Operations Leader

2 months ago

Beaver Dam, Wisconsin, United States Powersports Company Full time
Job Overview

Are you enthusiastic about managing a team in the dynamic field of powersports and power equipment? We are seeking a Service Manager for our reputable Powersports Company. This role is pivotal in delivering outstanding service to our clientele. Your leadership will inspire our team to provide exceptional service experiences, distinguishing us in the marketplace.

Compensation:

$75,000 + B.O.E. (Salary + Commission)

Key Responsibilities:
  • Manage daily operations of the service department to ensure effective workflow and prompt completion of customer repairs.
  • Formulate and execute service strategies aimed at enhancing customer satisfaction and boosting service department profitability.
  • Guide, mentor, and train service department personnel to achieve high-quality service and meet performance objectives.
  • Evaluate and analyze service department performance metrics to pinpoint areas for enhancement and implement necessary improvements.
  • Work collaboratively with other departments to synchronize service activities and guarantee a seamless customer journey.
Required Qualifications:
  • Minimum of 2 years in service management
  • Proven leadership and management capabilities
  • Strong communication and interpersonal skills
  • Demonstrated success in training and developing team members
  • Authorization to work in the US
Company Benefits:
  • Comprehensive health, dental, and vision insurance.
  • Retirement plan with company matching.
  • Paid time off and holidays.
  • Continuous training and professional development opportunities.

Be part of a team that fuels customer aspirations and collaborates with leading brands in the industry.