Housekeeping Manager
1 week ago
The Housekeeping Manager is responsible for overseeing the housekeeping and laundry operations to ensure product quality standards are met and optimum service is provided to hotel guests. This role involves supervising the housekeeping team, maintaining a neat and organized housekeeping and laundry area, and ensuring the security of hotel linen and supplies inventory.
Key Responsibilities- Supervise the housekeeping team to ensure efficient and effective operations
- Maintain a clean and organized housekeeping and laundry area
- Ensure the security of hotel linen and supplies inventory
- Monitor and maintain cleanliness, sanitation, and organization of assigned work areas
- Review daily activities, such as house count, forecasted covers for each outlet, catering activity, purchases, meetings, appointments, VIPs/special guests
- Ensure that staff reports to work as scheduled and document any late or absent associates
- Coordinate breaks for staff and inspect grooming and attire of staff
- Monitor staff performance and ensure all procedures are completed according to department standards
- Complete work orders for maintenance repairs and submit to Engineering
- Foster and promote a cooperative working climate, maximizing productivity and associate morale
- Provide feedback to staff on their performance and handle disciplinary problems and counsel associates according to Hotel standards
- Interview and hire new personnel according to Hotel policies and standards
- Prepare daily/weekly payroll reports and document pertinent information in the logbook
- Input and access information is stored in the computer and/or point of sale system
- Plan and conduct monthly departmental meetings and Daily Shift Meetings (DSM)
- Maintain complete knowledge at all times of the status of hotel room count, group arrival, VIPs, special events, and staff job responsibilities
- Assign designated keys, radios, and beepers to assigned staff and maintain an accurate record of this
- Inspect guest rooms, guest corridors, elevator foyer area, vending area, and service area, including linen closet, staff restroom and storage area, and dry-cleaning and laundry areas
- Inspect public areas/bathrooms, restaurants, spa, pool area, offices and service areas after being cleaned by respective personnel, using designated checklists
- Maintain the lost and found section within the housekeeping area
- Enforce safety standards, including blood-borne pathogens training and immunizations, MSDS training, and proper lifting techniques
- Stock all housekeeping areas with supplies and contact outside services if necessary
- Operate within budget guidelines and coordinate special projects
- Review all out-of-order rooms daily with respective departments to determine the most current status and re-confirm the estimated return date to inventory
- Attend designated meetings and maintain and follow OSHA regulations/MSDS
- Responsible for overseeing the implementation of hotel-wide standards
- Prepare weekly work schedules in accordance with staffing guidelines and labor forecasts
- Train and enforce standards in accordance with Standards Manual
- Any other duties reasonably assigned by the Director of Housekeeping
Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees, including:
- Medical, Dental and Vision Insurance
- Health Savings Account with Company Match
- 401(k) Retirement Plan with Company Match
- Paid Vacation and Sick Days
- Sonesta Hotel Discounts
- Educational Assistance
- Paid Parental Leave
- Company Paid Life Insurance
- Company Paid Short Term and Long Term Disability Insurance
- Various Employee Perks and Discounts
- Hospital Indemnity
- Critical Illness Insurance
- Accident Insurance
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