Customer Service Representative
1 day ago
About the Role:
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our sales and service team, you will be responsible for providing exceptional customer service, engaging with customers, and promoting our products and services.
Key Responsibilities:
- Provide exceptional customer service, responding to customer inquiries and resolving issues in a timely and professional manner.
- Engage with customers, building trust and understanding their needs, and communicating our products and services in a clear and concise manner.
- Contribute to the growth of our organization by promoting our products and services, and identifying opportunities to increase sales and revenue.
- Work collaboratively with the sales and service team to achieve sales and customer satisfaction goals.
- Participate in ongoing training and development to stay up-to-date on our products and services, and to improve customer service skills.
Requirements:
- High school diploma or equivalent required.
- Valid driver's license.
- One year of related experience in the automotive service environment.
- One year of sales experience preferred.
- Strong verbal communication skills.
- Strong customer service skills.
- Ability to work days, nights, weekends, and holidays.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
Physical Demands:
- Must be able to lift, carry, and place merchandise and supplies up to 50 pounds without assistance.
- Frequent standing and walking for long periods of time.
- Frequent reaching overhead and below the knees, including squatting, bending, stooping, kneeling, twisting.
- Climb up and down ladders to retrieve and stock merchandise.
- Communicate effectively in person, by telephone, or by using telecommunications equipment.
- Enters and locates information on computer.
- Presents information to small and large groups.
- Visually verifies information, often in small print.
- Safely operates a motor vehicle.
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