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Legal Intake Coordinator

2 months ago

Rockville, Maryland, United States The Law Offices of Josephia Rouse Full time

The Law Offices of Josephia Rouse is actively seeking a dedicated Legal Intake Coordinator to enhance our client engagement efforts. This full-time position requires a compassionate individual who understands the sensitive nature of the legal matters we handle.

The ideal candidate will possess exceptional customer service skills and the ability to:

  • Engage in challenging conversations: Our clients are often navigating difficult times, and your role will be pivotal in guiding them through their challenges with empathy and understanding.
  • Provide insightful responses: While you may not be an attorney, your knowledge will empower clients by addressing their inquiries and concerns, ensuring they feel informed and supported throughout their journey.
  • Facilitate a smooth transition: You will lead clients through a structured process, offering clarity and options that will help them make informed decisions about their legal representation.

Compensation: The position offers a starting salary of $50,000, with a bonus structure to be discussed after a probationary period.

Key Responsibilities:

  • Streamline the onboarding process for new clients by organizing documentation and managing data entry within our case management system.
  • Assess inquiries from potential clients, ensuring they feel acknowledged and understood while evaluating their case suitability.
  • Oversee various administrative tasks, including email management, document organization, and research, to maintain operational efficiency.
  • Collaborate with the marketing team to enhance client outreach and partnership initiatives.
  • Coordinate attorney schedules, including consultations with prospective clients, to support case growth.

Qualifications:

  • Bilingual candidates (English/Spanish) are preferred.
  • Prior experience in customer service or sales is advantageous.
  • A high school diploma or equivalent is required; a Bachelor's degree is preferred.
  • Proficiency in Microsoft Office, particularly Excel, is essential.
  • Familiarity with case management and CRM systems is a plus.
  • Strong communication skills, both verbal and written, with an emphasis on empathy and clarity.
  • Previous experience in the legal field is highly regarded.
  • Competence in data management and computer skills is necessary.