Intake Coordinator
4 weeks ago
Job Summary
This position is responsible for providing administrative leadership to clinical staff and conducting high-volume psychosocial and psychiatric services to children in a comprehensive community and hospital-based outpatient mental health clinic.
Key Responsibilities
- Obtain pertinent information through intake on the telephone for new patient appointments.
- Make the appropriate assignment in multiple specialty clinics, including Mood Disorders, Neuro-psychological testing, Infant and Toddler, Eating Disorder, OCD/Tourette's, Anxiety, and ADHD.
- Verify insurance eligibility for anticipated services using any verification system and/or call insurance companies as appropriate.
- Coordinate patients, physicians, and insurance companies to fulfill authorization requirements, facilitate document submission, and communicate outcomes.
- Obtain authorization from insurance companies as appropriate and document authorization in Account Notes and appropriate fields.
- Provide administrative leadership to clinical staff and conduct high-volume psychosocial and psychiatric services to children.
- Partner with all team members to achieve goals and demonstrate collaborative and respectful behavior.
Requirements
- 4 years of related experience.
- Previous experience in mental health intake.
- Excellent customer service skills.
- Experience in a healthcare setting preferred and computer knowledge necessary.
- Excellent verbal, interpersonal, and telephone skills required.
- Knowledge of medical terminology and CPT-4/ICD-9 coding preferred.
- Detail-oriented, organized individual with demonstrated ability to prioritize, problem-solve, and follow through.
- Working knowledge of mental health third-party payers, eligibility requirements, and ability to discuss medical and mental health benefits.
Work Environment
This position is located in Rockville, Maryland, and the work schedule is Monday through Friday, 8:00 am to 4:30 pm.
Children's National Health System
We are an equal opportunity employer and welcome applications from diverse candidates.
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