Intake Coordinator

7 days ago


Rockville, Maryland, United States Children's National Hospital Full time
Job Summary

We are seeking a highly skilled and experienced Intake Coordinator to join our team at Children's National Hospital. This is a critical role that requires strong administrative leadership and clinical expertise to provide high-quality services to children and families.

Key Responsibilities
  • Conduct high-volume psychosocial and psychiatric services to children in a comprehensive community and hospital-based outpatient mental health clinic.
  • Provide administrative leadership to clinical staff, ensuring seamless coordination of services and effective communication with patients, families, and healthcare providers.
  • Obtain pertinent information through intake on the telephone for new patient appointments, making appropriate assignments to clinicians based on specialty clinics.
  • Verify insurance eligibility and coordinate with patients, physicians, and insurance companies to fulfill authorization requirements.
  • Enter intake information into database, schedule patient appointments, and discuss co-payment or payment-in-full requirements.
  • Triage treatment needs based on department guidelines, referring requests to other medical or mental health services as needed.
  • Monitor wait lists and assign cases to clinicians, ensuring timely and effective service delivery.
Requirements
  • 4 years related experience in mental health intake, with a strong background in administrative leadership and clinical expertise.
  • Excellent customer service skills, with the ability to communicate effectively with patients, families, and healthcare providers.
  • Working knowledge of medical terminology, CPT-4/ICD-9 coding, and mental health third-party payers.
  • Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities.
  • Strong problem-solving skills, with the ability to think critically and make sound judgments.
What We Offer

As a valued member of our team, you will have the opportunity to work in a dynamic and supportive environment, with a focus on delivering high-quality services to children and families. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.


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