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Service Center Lead

2 months ago

Tampa, Florida, United States Baker McKenzie Full time
About the Role

The Billing Manager will lead all aspects of billing activities supported by the Service Center, ensuring seamless collaboration with other quote-to-cash leaders to meet agreed service levels. This role requires developing and maintaining positive working relationships with attorneys, business professionals, and client personnel, as well as suggesting process improvements and providing reports to senior leadership.

Key Responsibilities
  • Manage Invoicing Operations: Oversee the day-to-day production and delivery of the Firm's invoicing to clients, ensuring timely and accurate billing.
  • Lead Billing Teams: Manage billing teams providing direct support to in-market personnel and client teams, fostering a collaborative environment that drives success.
  • Measure and Improve Performance: Measure performance against agreed KPIs and work with center leadership and the Global Process Owner - Quote-to-Cash to ensure that service levels are met, identifying opportunities for process enhancements.
  • Collaborate with Business Services Leaders: Maximize collaboration opportunities with other business services leaders by developing and leveraging relationships, driving business growth and improvement.
  • Ensure Compliance and Escalation: Ensure compliance with established processes and escalate deviations for resolution, maintaining a culture of accountability and excellence.
  • Interface with Stakeholders: Interface with Firm stakeholders and clients to resolve specific issues, enhance operations, or implement new standards and processes, demonstrating exceptional communication and problem-solving skills.
  • Identify Process Opportunities: Identify opportunities to enhance and improve processes in coordination with quote-to-cash leadership, driving continuous improvement and innovation.
  • Manage Team Development: Manage recruiting, onboarding, and ongoing training for team members, fostering a culture of growth and development.
  • Lead by Example: Lead the team by being a role model, identifying opportunities for employee growth, and assisting the team in achieving all goals, demonstrating exceptional leadership and management skills.
  • Drive Performance Excellence: Drive performance excellence with effective communication, performance management, and employee recognition, creating a high-performing team that delivers exceptional results.