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Field Service Manager

2 months ago


Webster, New Hampshire, United States AMP Robotics Full time
Job Title: Field Service Manager

AMP Robotics is seeking a highly skilled Field Service Manager to join our team. As a Field Service Manager, you will be responsible for managing a team of field service technicians who install, maintain, and repair our cutting-edge robotics equipment at customer locations.

Key Responsibilities:
  • Manage a team of field service technicians to ensure timely and efficient installation, maintenance, and repair of robotics equipment.
  • Develop and implement service strategies to improve customer satisfaction and reduce downtime.
  • Collaborate with internal teams to resolve technical issues and improve product performance.
  • Conduct site visits to assess customer needs and provide technical support.
  • Develop and maintain relationships with customers to ensure their satisfaction with our products and services.
Requirements:
  • 5+ years of experience in a field service management role, preferably in the robotics or industrial equipment industry.
  • Proven track record of managing high-performing teams and improving customer satisfaction.
  • Strong technical background with experience in robotics, mechanical systems, and electrical wiring.
  • Excellent communication and problem-solving skills.
  • Ability to travel up to 30% of the time to customer locations.
Preferred Qualifications:
  • Experience with industrial controls, valves, sensors, actuators, and control systems.
  • Knowledge of robot firmware, such as RAPID, ACE, or Ladder Logic.
  • Experience with electrical wiring, manufacturing techniques, on-site assembly, installation, and service of mechanical systems.
What We Offer:
  • A competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and innovative work environment.
  • The chance to work with cutting-edge robotics technology.

AMP Robotics is an equal opportunity employer and welcomes applications from diverse candidates. If you are a motivated and experienced field service manager looking for a new challenge, please submit your application today.