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Field Service Manager
2 months ago
AMP Robotics is seeking a highly skilled Field Service Manager to join our team. As a Field Service Manager, you will be responsible for managing a team of field service technicians who install, maintain, and repair our cutting-edge robotics equipment at customer locations.
Key Responsibilities:- Manage a team of field service technicians to ensure timely and efficient installation, maintenance, and repair of robotics equipment.
- Develop and implement service strategies to improve customer satisfaction and reduce downtime.
- Collaborate with internal teams to resolve technical issues and improve product performance.
- Conduct site visits to assess customer needs and provide technical support.
- Develop and maintain relationships with customers to ensure their satisfaction with our products and services.
- 5+ years of experience in a field service management role, preferably in the robotics or industrial equipment industry.
- Proven track record of managing high-performing teams and improving customer satisfaction.
- Strong technical background with experience in robotics, mechanical systems, and electrical wiring.
- Excellent communication and problem-solving skills.
- Ability to travel up to 30% of the time to customer locations.
- Experience with industrial controls, valves, sensors, actuators, and control systems.
- Knowledge of robot firmware, such as RAPID, ACE, or Ladder Logic.
- Experience with electrical wiring, manufacturing techniques, on-site assembly, installation, and service of mechanical systems.
- A competitive salary and benefits package.
- Opportunities for professional growth and development.
- A dynamic and innovative work environment.
- The chance to work with cutting-edge robotics technology.
AMP Robotics is an equal opportunity employer and welcomes applications from diverse candidates. If you are a motivated and experienced field service manager looking for a new challenge, please submit your application today.