Customer Service Representative
1 month ago
We at Sheltair are dedicated to delivering exceptional customer experiences. Our commitment to excellence is evident in every aspect of our operations, from quality design to on-time delivery.
This role involves daily interactions with customers and colleagues, requiring a positive attitude, consideration, and courtesy at all times. While customer service is our top priority, a significant portion of the day is spent using a computer, necessitating a high level of concentration in a fast-paced environment. Responsibilities include assisting and/or providing pilots and passengers with fuel orders, online times, notices of arrivals/departures, verbal and written directions, making vehicle rental reservations, making hotel and catering arrangements, personal vehicles and A/C key handling, and person-to-person communications via telephone, radio, email, and facsimile. The representative is also responsible for entering data related to invoicing, payment processing, and fuel records. Additionally, they assist with general cleaning and stocking the pilot and passenger area with coffee, water, and other items as provided.
The ideal candidate must be able to accommodate changing work hours, variable schedules, and weekend work as required.
Requirements:
- A High School diploma or GED - an Associate's degree is preferred;
- Experience in a dynamic, multi-tasking environment;
- Two to four years' relevant experience in a related field;
- Strong interpersonal, communication, organizational, and customer service skills;
- A valid driver's license;
- Proficiency in basic math;
- Proficiency in the Microsoft Office suite of products;
- A typing speed of at least 40-60 words per minute;
- A professional appearance;
- Must pass a pre-employment drug screen and background check following FAA and DOT guidelines.
Sheltair is an equal opportunity employer and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or expression. This policy of Equal Employment Opportunity applies to all aspects of employment, including recruitment and hiring, compensation, benefits, training, termination, and all other terms and conditions of employment. Any employee or job applicant who feels they have been subjected to discrimination or retaliation for making a discrimination complaint must immediately report the incident directly to the Human Resources Department, a Senior Vice President, or any officer of the Company. Appropriate disciplinary action may be taken against any employee engaged in discriminatory actions or behavior, or retaliation against anyone who has, in good faith, reported a violation of this policy.
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