Customer Experience Ambassador
4 weeks ago
We are seeking a highly motivated and detail-oriented individual to join our team as a Customer Specialist at Tickers & Timbers Charleston.
Key Responsibilities:- Customer Service: Provide exceptional guest and customer service via phone calls and one-on-one interactions, greeting all customers in a friendly and professional manner.
- Event Setup and Execution: Assist in event set-up, including staging and re-setting the puzzle/game room, paying attention to specific details to ensure that all game elements are set up properly.
- Guest Welcome and Support: Welcome guests as they arrive, explain rules and strategies, and answer any questions they may have prior to entering the puzzle room.
- Monitoring and Problem-Solving: Monitor each event from the control room, providing clues as needed and addressing any questions or problems that arise.
- Facility Maintenance: Clean and maintain the facility, including the front room, prop area, escape rooms, control rooms, and bathrooms.
- Reporting and Communication: Report to and follow directions of the management team regarding daily schedule and duties.
Requirements:
- Customer Service Experience: Customer service experience is preferred.
- Effective Communication: Effective verbal communication skills.
- Organizational Skills: Strong organizational skills with the ability to multi-task and problem-solve.
- Adaptability: Comfortable in an ever-changing environment and able to remain effective during busy, stressful times.
- Computer Skills: Computer skills and ability to support social media initiatives.
- Availability: Ability to consistently work weekday afternoons/evenings and weekends, with Saturday availability required.
- Reliability: Reliable transportation.
- Physical Requirements: Lifting/Carrying props up to 30 lbs.
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Customer Experience Ambassador
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Customer Experience Ambassador
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Customer Experience Ambassador
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Customer Service Ambassador
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Customer Service Ambassador
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Restaurant Ambassador Opportunity for Growth
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Customer Service Ambassador
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Customer Service Ambassador
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