Business Operations Manager

3 weeks ago

Des Moines, Iowa, United States CBRE Full time
About the Role:

As a CBRE Operations Manager, you will be responsible for managing a team and processes related to the account's high-profile domestic Office and Retail portfolios for both FMP and self-managed locations.

Key Responsibilities:
  • Manage team and process execution of SAP shopping cart/Purchase Order requests.
  • Partner with Client Buyer Team on cancellation requests or escalations.
  • Assist with Purchase Orders and Invoice audits related to this program.
  • Provide recurring PO reporting.
  • Lead testing of applications to understand process and coordinate feedback.
  • Assist with ID process improvements; partner with lead.
  • Provide formal supervision to employees, monitor training and development, conduct performance evaluations and coaching, oversee recruiting and hiring, and coordinate daily activities.
  • Ensure compliance with company policy, business and professional licensing, real estate law, and state and federal guidelines.
  • Maintain data integrity across systems used by the team.
  • Partner with regional teams and departments to identify and implement organizational best practices.
  • Assist with the development of training programs, business processes, and system training programs.
  • Facilitate the communication of policies, procedures, and initiatives to create consistency across the region.
  • Lead by example and model behaviors that are consistent with CBRE RISE values.
Requirements:
  • Bachelor's Degree preferred with 3-5 years of relevant experience.
  • Experience with SAP and ServiceNow preferred.
  • Experience in staffing, selection, training, development, coaching, mentoring, measuring, appraising, and rewarding performance and retention preferred.
  • Ability to guide the exchange of sensitive, complicated, and difficult information, convey performance expectations, and handle problems.
  • Leadership skills to motivate team impact on quality, efficiency, and effectiveness of the job discipline and department.
  • In-depth knowledge of Microsoft Office products.
  • Extensive organizational skills with a strong inquisitive mindset.
About CBRE:

CBRE is a global leader in real estate services, providing integrated solutions to clients across the globe. Our account management model is at the heart of our client-centric approach to delivering integrated real estate solutions. Each client is entrusted with a dedicated leader and is supported by regional and global resources, leveraging the industry's most robust platform.

CBRE is committed to creating a diverse and inclusive work environment that values the contributions of all employees. We believe that a diverse and inclusive workplace is essential to our success and to delivering exceptional results for our clients.

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