Service Operations Manager
4 weeks ago
At Rollins, we're committed to helping protect the world where we live, work, and play. As a Field Service Manager, you'll play a critical role in leading our team of service professionals to deliver exceptional service and expertise to families and businesses alike.
We're seeking an experienced, dynamic leader who understands the importance of a high-performance culture in driving revenue growth, profitability, and customer satisfaction. If you're customer-centric, love leading others, and serving your community, we want to hear from you.
The Opportunity:
As a Field Service Manager, you'll be responsible for:
- Assuming leadership of an entire service operation upon completion of paid training
- Leading and motivating the service team to consistently provide world-class service
- Assisting with recruiting top talent
- Training and developing technicians
- Leading training meetings
- Overseeing our Tech Ride-A-Long program
- Ensuring customer expectations are achieved through inspections, evaluations, and providing outstanding customer service every time
- Providing highly skilled hands-on management
- Proven leadership skills, with heavy customer and employee interaction experience
- Monitoring scheduling, routing, and inventory to drive efficiencies and productivity
- Excellent communication skills and the ability to multi-task in a fast-paced environment
We Offer:
A competitive compensation package with upward earnings potential
A company vehicle after completion of the leadership program and branch assignment
Industry-leading, comprehensive paid training programs
Comprehensive benefits package, including medical, dental, vision, maternity, and life insurance
401(k) plan with company match, employee stock purchase plan
Paid vacation, holidays, and sick time
Employee discounts, tuition reimbursement, dependent scholarship awards
Founded in 1901, Rollins is a global residential and business service provider who provides the most accurate, comprehensive, and efficient pest management services for both residential and commercial customers.
We value people, progress, and professionalism.
The pest management industry is growing and is a recession-resistant line of business.
Rollins is financially stable and growing as the largest subsidiary of (NYSE: ROL), headquartered in Atlanta, GA.
Requirements:
We require a good driving record and the ability to pass a drug screen. Candidates must meet physical job requirements and safely perform the following job duties with or without accommodations:
- Safely use a ladder within the manufacturer's weight capacity
- Lift and carry up to 50 lbs.
- Safely access crawl spaces, attics, confined spaces, roof tops, etc.
- Ability to work in all types of weather conditions
Skills:
Required:
- Financial Management - Intermediate
- Driving - Intermediate
- Customer Service - Advanced
- Problem Solving Ability - Advanced
- Communication - Advanced
- Results Oriented - Advanced
- Leadership - Advanced
Preferred:
- Business Development - Some Knowledge
- Dedicated - Devoted to a task or purpose with loyalty or integrity
- Ability to Make an Impact - Inspired to perform well by the ability to contribute to the success of a project or the organization
- Job Security - Inspired to perform well by the knowledge that your job is safe
- Entrepreneurial Spirit - Inspired to perform well by an ability to drive new ventures within the business
- Goal Completion - Inspired to perform well by the completion of tasks
Education:
- Required: High School/GED or better
- Preferred: Some college or better
Experience:
- Required: 3-5 years of mentoring, coaching, motivating, and training
- 3-5 years of demonstrated customer relations experience
- 3-5 years of P&L responsibility experience and an acute understanding of expense control strategies
- 3-5 years of operations management experience with a results-driven company
Preferred:
- 1 year of sales and/or sales management experience
- 3 years of experience in a route-oriented service industry or recurring revenue business
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
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