Operations Manager

2 weeks ago


Columbus, Ohio, United States Jackpocket Full time
Operations Supervisor Job Description

At Jackpocket, we're revolutionizing the lottery industry with a mobile platform that's secure, convenient, and fun. As an Operations Supervisor, you'll play a critical role in ensuring the smooth operation of our fulfillment center, where we process lottery tickets for our customers.

Key Responsibilities:
  • Manage the day-to-day operations of the fulfillment center, including supervising staff and ensuring timely processing of lottery tickets.
  • Collaborate with cross-functional teams to develop and implement operational processes and procedures.
  • Monitor and analyze production demands to ensure efficient use of resources and meet business objectives.
  • Delegate tasks and responsibilities to team members, and provide guidance and support as needed.
  • Resolve conflicts and issues that may arise, and promote a positive and professional work environment.
  • Troubleshoot and resolve technical issues that may impact operations, such as internet outages or equipment malfunctions.
  • Assist with inventory management, ordering office supplies and equipment, and other administrative tasks as needed.
Requirements:
  • Flexible schedule, including weekends and holidays.
  • Demonstrated leadership and problem-solving skills.
  • Ability to work in a fast-paced, deadline-driven environment.
  • Familiarity with technology and ability to operate proprietary software systems.
  • Initiative to work with minimal supervision and direction.
  • Experience managing shift scheduling for employees.

We're an equal opportunity employer and welcome applications from qualified candidates. If you're a motivated and detail-oriented individual with a passion for operations and customer service, we encourage you to apply for this exciting opportunity.


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