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Service Operations Director
2 months ago
About the Role:
We are seeking a highly skilled and experienced Service Operations Director to lead our RV Service department. As a key member of our team, you will be responsible for overseeing all aspects of Service operations, including the relationship between Service, Parts, and Warranty.
Key Responsibilities:
- Establish and enforce standard operating procedures to positively impact the profitability of the operation, ensure consistency and efficiency in Service operations, and ensure an excellent customer experience.
- Oversee the training and development of Technicians and other personnel.
- Develop and implement KPIs/metrics to assess the performance and efficiency of Technicians and other personnel.
- Engage customers directly, receive incoming units, ensure frequent communication, updates on Service timelines, and any developments that can impact Service timelines.
- Analyze performance data to identify areas for improvement and growth.
- Collaborate with the management team and ownership to set and achieve Service department targets and objectives.
- Ensure compliance with all relevant regulations, industry standards, company SOPs, and safety procedures.
- Foster a positive and collaborative work environment that encourages teamwork and open communication.
- Maintain active knowledge of industry trends and best practices to drive continuous improvement.
- Hire, lead, train, and mentor staff to achieve their individual and departmental goals and objectives.
Requirements:
- 5-7 years of experience in an RV Service department OR 3-4 years of experience in Service Management, Fixed Operations Management, or Operations Management at an RV dealership.
- Must possess knowledge of Service best practices and the ability to develop SOPs for all aspects of Service operations.
- Must have demonstrated ability to lead and direct staff in all aspects of the operation to achieve revenue, budget, customer satisfaction, and overall profitability goals.
- RV dealership experience required.
- Must have excellent interpersonal skills.
- Must be computer literate.
- Ability to understand and manage cost control.
What We Offer:
- Affordable cost of living
- Competitive base salary, lucrative bonus potential
- Medical, dental, & vision benefits
- Relocation assistance
- Paid training
- Strong team atmosphere
- Family owned business
- Ability to access Ownership directly
- Abundance of resources at your disposal, and near full autonomy of Service operations
About V20 Recruiting & Consulting:
We are a leading recruiting and consulting firm specializing in Marine, PowerSports, and RV industries. Our team of experts is dedicated to providing top-notch services to our clients and candidates.
