Multilingual Support Specialist

1 month ago


Frisco, Texas, United States Cinemark Full time

Unlock Your Potential with Cinemark

As a key member of our Cinemark Universe, you'll have the opportunity to grow and develop your skills in a dynamic and supportive environment. With over 500 theaters and nearly 6,000 screens, we're a global leader in the entertainment industry.

Role Overview:

In collaboration with our Theater Technology team, you'll provide exceptional support to our customers through phone, email, and tracking software. You'll work closely with vendors to analyze and resolve technical issues, and maintain knowledge of our products to provide accurate solutions.

A Day in the Life:

  • Provide trilingual support to 15 countries, 20 hours a day, 7 days a week, and 365 days a year
  • Work with vendors to diagnose and replace parts as needed
  • Resolve problems by clarifying issues, researching solutions, and implementing fixes
  • Proactively follow up on all open issues

What We're Looking For:

  • Trilingual (English/Latin American Spanish/Brazilian Portuguese) is required
  • Familiarity with Latin American markets is a plus
  • A positive attitude, critical thinking skills, and excellent communication skills
  • Knowledge of Microsoft Office Suite and Five9 Virtual Call Center Suite
  • Theater operation knowledge and experience an asset
  • 1+ year(s) in a call center environment
  • Experience supporting Microsoft PC environments and CentOS Linux
  • Flexibility to work evenings, holidays, and weekends


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