Branch Operations Leader

2 weeks ago


Arlington TX United States Greater Texas Credit Union Full time

Benefits of Joining Greater Texas Credit Union as a Branch Operations Leader:

  • Take on a pivotal leadership role within our expanding organization.
  • Engage in a workplace that prioritizes people over profits.
  • Comprehensive Benefits Package: 401k, Medical, Dental, Life Insurance, Paid Time Off.

Core Responsibilities of a Branch Operations Leader:

  • Full-Time, Exempt Position.
  • Standard working hours are set from 8:15 AM to 5:15 PM, Monday through Friday.
  • Participation in after-hours and weekend community events as required for business objectives.

Key Duties as a Branch Operations Leader:

In this position, you will cultivate and enhance a branch with the aim of delivering an exceptional experience for our members and team. Act as a catalyst for positive transformation by overseeing all aspects of branch operations, development, and supporting your team through a servant leadership approach.

Team Leadership:

  • Recruit, mentor, and motivate assigned personnel through a servant leadership model and ongoing coaching.
  • Embody the Credit Union's mission, vision, and core values by acting as a cultural ambassador, inspiring team members to reach higher standards, and fostering a commitment to an exceptional member experience.
  • Collaborate with all assigned team members to facilitate intentional career development.
  • Manage all supervisory responsibilities, including scheduling, performance coaching, daily operations, and training.
  • Prepare new hires and train existing staff by guiding them through the established training programs from Learning & Development (L&D).

Branch Growth Management:

  • Enhance branch performance through a relationship-driven sales approach focused on delivering an outstanding member experience and increasing member engagement.
  • Lead the successful achievement of branch objectives.
  • In partnership with your leadership team, evaluate local market conditions and identify current and future growth opportunities.
  • Champion community outreach and volunteer initiatives to broaden the Credit Union's impact.
  • Engage in local community activities that promote strategic growth of the Credit Union brand and contribute to your personal professional development.

Branch Operations Oversight:

  • Supervise all facets of branch operations, including member relations, security, cash management, ATM and vault operations, compliance, and timekeeping.
  • Ensure the branch is adequately staffed with the support of HR and L&D, employing qualified and well-trained team members.
  • Serve as a subject matter expert in all areas of Branch Operations, particularly in fraud prevention and loss mitigation.
  • Conduct regular audits of cash drawers, safety deposit boxes, and spot checks of team member transactions.
  • Propose process enhancements to optimize efficiency or reduce costs.
  • Assist team members in resolving complex member inquiries.

Additional Responsibilities:

  • Adhere to the Credit Union's Bank Secrecy Act (BSA) Policy and Anti-Money Laundering (AML) Procedures. BSA training must be completed within 90 days of employment and annually thereafter.
  • Complete compliance and professional development training as assigned.
  • Act as a Notary Public and provide Medallion Signature Guarantee services as required.
  • Lead and delegate special projects as assigned.

Qualifications:

Essential Qualifications:

  • Minimum of 2 years of supervisory experience in a credit union or banking environment.
  • Skills in Networking, Coaching, Problem Solving, Verbal & Written Communication, and Servant Leadership.
  • High School Diploma or GED.

Preferred Qualifications:

  • 3+ years of supervisory experience in a credit union or banking setting.
  • Bilingual proficiency in Spanish and English.

Confidentiality Notice:

Your information will be kept confidential in accordance with EEO guidelines.



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