Breakfast Attendant

4 days ago


Covington Kentucky, United States Embassy Cincinnati Rivercenter Full time
Job Summary

The Complimentary AM Attendant is responsible for providing exceptional service to guests in a fast-paced and dynamic environment. This role requires a high level of attention to detail, speed, and accuracy in delivering a world-class experience.

Responsibilities:
  • Provide exceptional service to guests in the complimentary breakfast area, ensuring a warm and welcoming atmosphere.
  • Be well-versed on hotel-brand standards, guest expectations, and the unique characteristics of the hotel and local area.
  • Perform various tasks, including clearing, cleaning, and resetting tables, as well as ensuring the bar food and service areas are stocked, organized, and clean.
  • Accommodate special requests made by guests or offer alternative solutions.
  • Communicate effectively with all departments regarding in-house VIPs and special requests.
  • Support beverage and food service areas as needed, including washing dishes, restocking equipment, and performing side work duties.
  • Answer telephones according to standards and have a thorough knowledge of menus and current specials.
  • Carry out cashiering functions, including closing checks and end-of-shift paperwork.
  • Perform opening and closing procedures, as well as side work duties, according to station rotation assignment.
  • Interact with guests and colleagues, maintaining a high level of trust and responsibility.
Requirements:
  • High School diploma or equivalent and/or experience in a hotel or related field preferred.
  • Ability to work a varied schedule, including evenings, nights, weekends, and holidays.
  • Must meet the legal age to serve alcoholic beverages and satisfactorily pass responsible serving courses, such as TIPS.
  • Must be able to obtain and provide a Food Handlers card, as required by city/county/state.
  • Ability to evaluate and select among alternative courses of action quickly and accurately.
  • Ability to handle stressful situations in a calm and professional manner.
  • Understanding of hotel products and guest services.
  • Ability to produce high-quality drinks, including specialty coffee and tea drinks, specialty cocktails, and beverage requests.
  • Ability to perform numerical operations using basic counting, adding, subtracting, multiplying, and dividing.
  • Ability to read, comprehend, and write simple instructions and/or short correspondence and memos.
  • Ability to effectively deal with internal and external customers and staff, requiring high levels of patience, tact, and diplomacy.

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