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Breakfast Attendant

2 months ago

Lexington Kentucky, United States Courtyard Lexington Full time
Job Summary

$14.50/HR + TIPS

OPEN AVAILABILITY REQUIRED

(5AM-1PM, 4PM-11PM)

WEEKENDS REQUIRED

*MUST MEET KY AGE REQ. TO SERVE ALCOHOL (MIN. OF 20YRS OLD)

The Breakfast Attendant is responsible for providing exceptional customer service to guests in a fast-paced environment. This is an early morning position that requires a high level of energy and enthusiasm.

Responsibilities:
  • Approach all encounters with guests and employees in an attentive, friendly, courteous, and service-oriented manner.
  • Maintain regular attendance in compliance with company standards as required by scheduling.
  • Maintain high standards of personal appearance and grooming, including wearing the proper uniform and name tag when working.
  • Comply at all times with company standards and regulations to encourage safe and efficient hotel operations.
  • Service guests with all food and beverage requirements in a warm, friendly, courteous, and professional manner.
  • Clear, clean, and reset tables as needed.
  • Prepare buffet station for food set up, ensuring buffet is stocked with silverware, plates, and glassware.
  • Accommodate any special requests made by a guest or offer appropriate alternatives.
  • Be familiar with the operation of the P.O.S. system.
  • Greet and seat guests at appropriate tables in a timely manner.
  • Ensure quality control of menus with regard to cleanliness and appearance.
  • Ability to answer the telephone according to standards.
  • Have a complete knowledge of standards of service for receiving a room service order.
  • Have a thorough knowledge of menus and current specials in all applicable departments.
  • Carry out cashiering functions in closing checks and end of shift paperwork.
  • Perform opening and closing procedures and side work duties according to station rotation assignment.
  • Ensure that tables and side stands are kept stocked, tidy, and clean.
Requirements:
  • High School diploma or equivalent and/or experience in a hotel or a related field preferred.
  • Must be able to convey information and ideas clearly.
  • Must be able to evaluate and select among alternative courses of action quickly and accurately.
  • Must work well in stressful, high-pressure situations.
  • Must be effective at listening to understanding and clarifying the concerns and issues raised by co-workers and guests.
  • Must be able to work with and understand financial information and data and basic arithmetic functions.
  • Must maintain composure and objectivity under pressure.