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Housekeeping Supervisor

2 months ago

Ashland Kentucky, United States Fairfield Ashland Full time
Job Summary:

$16/HR

Weekends Required.

Prior Hotel Experience in a related field Required.

Previous Supervisory Experience Preferred.

The Housekeeping Assistant Supervisor is responsible for helping administer and coordinate housekeeping functions in assigned sections. Responsible for helping to inspect Guest Rooms and ensuring they are cleaned up to standards assist Room Attendants as needed provide necessary training. Responsible for assuming all Housekeeping Supervisor functions in his/her absence.

Responsibilities:
  • Approach all encounters with guests and associates in a friendly service-oriented manner.
  • Maintain regular attendance in compliance with company standards as required by scheduling which will vary according to the needs of the hotel.
  • Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working.
  • Comply at all times with company standards and regulations to encourage safe and efficient hotel operations.
  • Inspect staff's work performance within assigned section on a daily basis to assure that standards and productivity levels are being met and maintained.
  • In the absence of the Housekeeping Manager or Assistant Housekeeping Manager inspect all V.I.P. rooms and report their availability to the Front Office.
  • Oversee the organized closing of the floors at the end of the day ensuring the Room Attendants' carts are clean and restocked with linen only.
  • Ensure records of daily assignments are completed signed off on and turned into the Housekeeping Office on time.
  • Maintain key control system.
  • Assist with supervision of all staff in Laundry and Housekeeping holding them accountable and responsible for their work performance.
  • Handle items for "Lost and Found" according to the standards.
  • Be familiar with all company policies and House Rules.
  • Ensure that associates are at all times attentive friendly helpful and courteous to all guests managers and other associates.
  • Ensure the overall appearance cleanliness and orderliness of staff.
  • Carry an active pager/radio to maintain contact with the Front Office and/or Engineering throughout the shift period.
  • Oversee the daily assignment of duties ensuring each Room Attendant and House Attendant carries a work assignment.
  • Monitor cleanliness and orderliness of Room Attendants' carts linen closets control closets stairways and landings.
  • Report on progress of all out-of-order rooms under the Housekeeping Department's supervision to the Guest Services Manager daily.
  • Initiate work orders for repairs and maintenance for doors plumbing heating/air electrical equipment furniture carpets drapes etc. Follow through on each work order until completed.
  • Assist with proper and constructive training of Room Attendants.
  • Motivate coach and counsel staff as necessary.
  • Collect all keys and assignment sheets daily at the end of the shift.
  • Attend meetings as required by Management.
  • Ensure completion of regular maintenance and cleaning projects on a biannual basis.
  • Monitor all V.I.P.'s special guests and requests.
  • Perform any other duties as requested by Management.
Property Details:

The Fairfield Inn & Suites Ashland hotel is located in the heart of the tri-state area of Ohio, Kentucky and West Virginia. Our hotel in Ashland, KY is located in a town known for its roots in the Country Music Highway. The location proves a short drive from Marshall University in Huntington, WV and the Marathon Petroleum in Catlettsburg, KY. We are business-friendly and offer a great location with easy commutes to area establishments: Ashland Town Center, King's Daughters' Medical Center, Paul Coffey Industrial Park and Bellefonte Hospital. This property offers modern amenities including free Wi-Fi, complimentary hot breakfast daily, on-site fitness center, business center, laundry & indoor pool. At the Fairfield Inn & Suites Ashland, KY, our guests are our #1 priority.

Company Overview:

As the global leader in third-party hotel management, our growing portfolio represents over 1,550 hotels in all 50 states and 22 countries, from top international lodging brands to luxury hotels, destination resorts and lifestyle hotels. Our associates around the globe are passionate about serving our guests and driving exceptional results, and thrive in a culture where everyone is inspired to be the best. Join a world of possibility with Aimbridge Hospitality.

Benefits:
  • Medical, Dental, and Vision Coverage
  • Short-Term and Long-Term Disability Income
  • Term Life and AD&D Insurance
  • Paid Time Off
  • Employee Assistance Program
  • 401k Retirement Plan