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Retail Climbing Lead

1 month ago

Salem, New Hampshire, United States House of Sport Full time
About Us

House of Sport is a unique retail destination that combines the thrill of rock climbing with exceptional customer service. As a Climbing Lead, you will be part of a dynamic team that is passionate about delivering an unparalleled experience for our customers.

Job Summary

We are seeking a highly motivated and experienced Climbing Lead to join our team. As a Climbing Lead, you will be responsible for overseeing the daily operations of our climb department, including managing climbing activities, providing instruction and guidance to customers and teammates, and ensuring the highest level of customer service.

Key Responsibilities
  • Drive customer engagement and satisfaction through exceptional customer service and product knowledge.
  • Develop and implement training programs for customers and teammates to enhance their climbing skills and knowledge.
  • Monitor climbing activities and provide assistance to climbers as needed.
  • Supervise climb sessions and ensure a safe and enjoyable experience for all participants.
  • Uphold Company standards for merchandise presentation and maintain a high level of visual merchandising.
  • Assist the store management team with general supervision and perform Front End and Cash Office functions as needed.
  • Communicate information to department guides regarding Company initiatives, programs, and promotions.
  • Identify and correct any safety concerns with the rock wall and climbing equipment.
  • Ensure all certifications are completed and up to date.
  • Assist with training associates on Company procedures and programs.
  • Perform other tasks as assigned by management.
Leadership Competencies

Our Leadership Competencies set the bar of what great people leaders look like. They define the behaviors of leaders that can drive the business and build great talent. Here are the competencies we expect from our Store leaders:

  • Ensures Accountability
  • Customer-Focus
  • Collaborative
  • Instills Trust
  • Decision-Quality/Decision-Making Abilities
  • Action-Oriented
  • Engagement Driver
  • Talent Developer
  • Effective Team Building Skills
  • Plans & Aligns
Qualifications
  • Flexible availability, including nights, weekends, and holidays
  • Prior retail sales experience (or customer-focused experience) preferred
  • Climbing certification required