Anthropologie Omni Service Specialist

4 weeks ago


Salem, New Hampshire, United States Anthropologie Full time

Job Summary: We are seeking a highly skilled Omni Service Specialist to join our team at Anthropologie. As an Omni Service Specialist, you will play a critical role in supporting omni service processes, ensuring seamless customer experiences, and driving business growth.

Key Responsibilities:

  • Customer Experience: Strategically process order queues and daily workloads to prevent backlogs, limit cancellations, and maintain proper customer touchpoints.
  • Business Operations: Oversee omni processes to ensure fill rates are maintained and brand standards are followed.
  • Communication + Relationships: Communicate daily with leadership teams on omni processes and proactively escalate issues impacting order fulfillment.

Requirements:

  • Ability to work flexible hours to meet store omni channel demand.
  • Proven track record in leading operational processes and achieving measurable results.
  • Eagerness to learn and grow within the organization.

About Anthropologie: We are a leading fashion retailer dedicated to providing exceptional customer experiences. Our team members are passionate about delivering high-quality service and driving business growth.



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