Anthropologie Omni Service Specialist
4 weeks ago
Job Summary: We are seeking a highly skilled Omni Service Specialist to join our team at Anthropologie. As an Omni Service Specialist, you will play a critical role in supporting omni service processes, ensuring seamless customer experiences, and driving business growth.
Key Responsibilities:
- Customer Experience: Strategically process order queues and daily workloads to prevent backlogs, limit cancellations, and maintain proper customer touchpoints.
- Business Operations: Oversee omni processes to ensure fill rates are maintained and brand standards are followed.
- Communication + Relationships: Communicate daily with leadership teams on omni processes and proactively escalate issues impacting order fulfillment.
Requirements:
- Ability to work flexible hours to meet store omni channel demand.
- Proven track record in leading operational processes and achieving measurable results.
- Eagerness to learn and grow within the organization.
About Anthropologie: We are a leading fashion retailer dedicated to providing exceptional customer experiences. Our team members are passionate about delivering high-quality service and driving business growth.
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