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Leisure Sales Coordinator

2 months ago

Tampa, Florida, United States Rosen Hotels & Resorts Full time
Job Title: Leisure Sales Coordinator

Job Summary:

The Leisure Sales Coordinator plays a vital role in supporting the Leisure Sales Manager in managing tour and travel groups. This includes coordinating with clients and relevant departments to ensure a superior guest experience during check-in, stay, and check-out.

This role also involves preparing and distributing information for wholesale and corporate accounts, as well as supporting the overall sales administrative team.

Key Responsibilities:

  • Manage tour and travel sales files in Visual-One, maintaining up-to-date records of customer accounts.
  • Send daily reminders via email and follow up with phone calls regarding contracts, group deposits, rooming lists, itineraries, and final payments.
  • Prepare group resumes with all pertinent details for arrivals, stays, and any special instructions, ensuring coordination with affected departments.
  • Create file cards, bookings, and input comments in Visual-One for Groups, Corporate, and Wholesale Accounts.
  • Maintain a client contact list and assist with Group and Wholesaler arrivals.
  • Confirm room assignments, key distribution, and meal vouchers as needed.
  • Greet tour group directors and maintain direct contact during their stay to ensure guest satisfaction.
  • Verify that upcoming groups are properly traced in Visual-One and that all due dates are met.
  • Create and distribute Closeout notifications, Commission Forms, Contracts, Addendums, VIP forms, and Site Visit documents to respective departments.
  • Answer telephones with proper etiquette and provide excellent communication and customer service.
  • Participate in training new sales coordinators and sales receptionists.
  • Provide backup support to other sales managers, coordinators, and receptionists when needed.
  • Assist with departmental projects and assigned responsibilities.
  • Support the Sales Manager by preparing for sales trips, client events, and site visits.
  • Complete proposals, welcome notes, productivity reports, expense reports, and ensure VIP rooms and showrooms are prepared.
  • All other duties as assigned.

Requirements:

  • Strong organizational and time-management skills.
  • Ability to manage multiple tasks and meet deadlines.
  • Excellent verbal and written communication skills.
  • Strong customer service skills with attention to detail.
  • Prior experience in a sales or administrative role is preferred.
  • Must be able to legally work in the USA.

About Rosen Hotels & Resorts:

Rosen Hotels & Resorts is a diverse and friendly workplace where your individuality and ideas are valued. Our company of more than 3,000 associates thrives on teamwork and ingenuity.

We are proud to be an equal-opportunity employer and a drug and nicotine-free workforce.

Benefits Our Associates Enjoy:

  • Affordable Health and Dental Insurance
  • On-site Medical Center
  • Competitive Compensation
  • Holiday Pay
  • Paid Vacation and Personal Days
  • Tuition Reimbursement and Higher Education Scholarships
  • 401(k) Retirement Savings Plan
  • Childcare Financial Assistance
  • Hospitality and Dining Discounts
  • Access to our Family Outreach Center
  • Excellent Career Growth Opportunities
  • And much more