CNC Field Service Specialist

4 weeks ago

Albany, New York, United States The Robert E. Morris Company Full time
CNC Field Service Technician Job Description

A key member of the Customer Support Department, the CNC Field Service Technician is responsible for the installation, preventive maintenance, solving, and repair of Computer Numerically Controlled (CNC) Lathe, Milling, and Multi-Functional Machining Centers.

Key Responsibilities:
  • Install, commission, calibrate, maintain, diagnose, and repair CNC equipment and accessory CNC equipment at customer facilities.
  • Provide operator training, networking between systems, software applications, preventive maintenance, major assembly replacements, and alignments.
  • Conduct travel and work in a safe manner, constantly learning new technology and soft skills.
  • Apply machine tool manuals, technical documents, and internal and external authorities to optimally diagnose and resolve CNC equipment issues.
Requirements:
  • Proficient verbal and written communication and customer relation skills.
  • Able to interact and effectively communicate in person and over the phone with customers and coworkers.
  • Present a professional image.
  • Must be adaptable to changes and able to deal with change, delays, or general work-related issues.
  • Basic digital literacy and shown understanding of MS Word, Excel, and Outlook.
  • Must have, and/or be willing/capable of being trained to develop, electro-mechanical skills (motors, drives, transformers, etc.).
Benefits:

Morris Group, Inc. benefits package includes competitive salary, comprehensive benefits packages (Medical, Dental Vision), generous vacation package, including 10 company-paid holidays, 401K with annual company match, and tuition reimbursement.

Morris Group, Inc., including all operating subsidiaries, is an EO Employer-M/F/Veteran/Disability. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender identity, or any other protected class.

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