Field Services Professional

4 days ago


Albany, New York, United States Zones Full time

About Us

Zones is a leading provider of end-to-end IT solutions with a global presence. We specialize in digital workplace, cloud, and data center services, as well as networking, security, and managed services.

Job Overview

We are seeking a skilled Field Services Technician to join our team. As a key member of our infrastructure team, you will provide technical support and services to our customers, ensuring the delivery of high-quality IT solutions.

Key Responsibilities

  • Install, configure, and support new hardware and software infrastructure
  • Maintain hardware and software systems
  • Provide technical support to users with varying levels of IT knowledge and competence
  • Act as a liaison between our infrastructure team and customers
  • Travel to customer locations, requiring a flexible work schedule and occasional overnight stays
  • Operate company vehicles, with a valid driver's license
  • Perform other duties as assigned by management

Requirements

  • High School diploma or equivalent; Associate's Degree preferred
  • At least 2 years' experience with PC systems, related peripherals, structure cabling, and common software programs and Operating Systems
  • Familiarity with standard Windows O/S and Office suites
  • Excellent customer service and communication skills
  • Ability to travel frequently, including weekend departures and overnight stays
  • Valid driver's license and ability to lift 50 lbs

Benefits

Zones offers a comprehensive benefits package, including medical, dental, and vision coverage, life insurance, a 401(k) plan with matching provision, paid time off, and more. We are an equal opportunity employer and welcome diverse candidates to join our team.



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