Field Service Engineer

4 weeks ago


Albany, New York, United States Insight Global Full time

Job Summary

We are seeking a skilled Field Service Engineer to join our team at Insight Global. As a Field Service Engineer, you will be responsible for managing customer relationships, diagnosing equipment problems, and restoring equipment operations.

Key Responsibilities

  • Manage customer base and business activities to optimize customer satisfaction and revenue generation.
  • Diagnose equipment problems to the major sub-sections of the system.
  • Restore equipment operations and perform calibrations as needed.
  • Coordinate and conduct installation and maintenance activities.
  • Implement the operational requirements of the Corporate and Field Service Quality System.
  • Assist in supporting service sales efforts by being knowledgeable of strategic goals.
  • Maintain service documentation and manage assigned assets according to company policy.
  • Stay current with technology and product knowledge.

Requirements

  • Bachelor's degree in Engineering or technical discipline with a minimum of 2 years relevant experience.
  • Ability to troubleshoot to board level, knowledge of PID Controllers, and experience with hydraulics/pneumatics.
  • Excellent communication skills, basic MS-Office computer and software skills, and ability to work with high personal discipline.
  • Demonstrated customer service skills and experience.


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