Field Service Engineer
4 weeks ago
Job Summary
We are seeking a skilled Field Service Engineer to join our team at Insight Global. As a Field Service Engineer, you will be responsible for managing customer relationships, diagnosing equipment problems, and restoring equipment operations.
Key Responsibilities
- Manage customer base and business activities to optimize customer satisfaction and revenue generation.
- Diagnose equipment problems to the major sub-sections of the system.
- Restore equipment operations and perform calibrations as needed.
- Coordinate and conduct installation and maintenance activities.
- Implement the operational requirements of the Corporate and Field Service Quality System.
- Assist in supporting service sales efforts by being knowledgeable of strategic goals.
- Maintain service documentation and manage assigned assets according to company policy.
- Stay current with technology and product knowledge.
Requirements
- Bachelor's degree in Engineering or technical discipline with a minimum of 2 years relevant experience.
- Ability to troubleshoot to board level, knowledge of PID Controllers, and experience with hydraulics/pneumatics.
- Excellent communication skills, basic MS-Office computer and software skills, and ability to work with high personal discipline.
- Demonstrated customer service skills and experience.
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