Senior Field Service Engineer
4 weeks ago
VPG is seeking a highly skilled and dedicated Senior Field Service Engineer to join our engineering team. As a key member of our team, you will be responsible for performing installations, troubleshooting, and providing top-notch customer support for our state-of-the-art Gleeble Systems.
Key Responsibilities:- Leadership & Training: Guide and support Service Engineer 1 team members in their daily tasks, ensuring they are well-trained in servicing, calibrating, and upgrading our systems.
- Customer Service & Installations: Perform worldwide installations, upgrades, and services of Gleeble Systems, ensuring customer satisfaction at every touchpoint.
- Project Management: Collaborate with our Embedded Systems group and Production team on various projects, maintaining and updating Zoho Projects for efficient workflow.
- Documentation & Quality Control: Create and maintain service documentation (PRM), troubleshoot system performance, and uphold quality control procedures both in-house and on customer sites.
- Education: B.S. in Electrical Engineering or a related field.
- Experience: 5+ years in a similar role, with hands-on experience in schematics, multimeter, oscilloscope usage. Programming skills in Python, C, etc., are a plus.
- Technical Skills: Proficiency in Microsoft Suite and a strong understanding of electrical engineering principles.
- Successfully execute installations and service operations across the globe.
- Provide exceptional training to new and existing engineers and customers.
- Effectively manage and develop Engineer I staff, contributing to their growth and our team's success.
- Keep meticulous records and documentation, ensuring consistency and reliability in our service processes.
- Competitive compensation package, including salary range: $75,000 to $95,000 annually.
- Comprehensive benefits package, including medical, dental, vision, and retirement savings plans.
- Paid time off and holidays.
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