Senior Field Service Engineer

4 weeks ago


Albany, New York, United States Vishay Precision Group Inc Full time
Job Summary

VPG is seeking a highly skilled and dedicated Senior Field Service Engineer to join our engineering team. As a key member of our team, you will be responsible for performing installations, troubleshooting, and providing top-notch customer support for our state-of-the-art Gleeble Systems.

Key Responsibilities:
  • Leadership & Training: Guide and support Service Engineer 1 team members in their daily tasks, ensuring they are well-trained in servicing, calibrating, and upgrading our systems.
  • Customer Service & Installations: Perform worldwide installations, upgrades, and services of Gleeble Systems, ensuring customer satisfaction at every touchpoint.
  • Project Management: Collaborate with our Embedded Systems group and Production team on various projects, maintaining and updating Zoho Projects for efficient workflow.
  • Documentation & Quality Control: Create and maintain service documentation (PRM), troubleshoot system performance, and uphold quality control procedures both in-house and on customer sites.
Requirements:
  • Education: B.S. in Electrical Engineering or a related field.
  • Experience: 5+ years in a similar role, with hands-on experience in schematics, multimeter, oscilloscope usage. Programming skills in Python, C, etc., are a plus.
  • Technical Skills: Proficiency in Microsoft Suite and a strong understanding of electrical engineering principles.
What You'll Achieve:
  • Successfully execute installations and service operations across the globe.
  • Provide exceptional training to new and existing engineers and customers.
  • Effectively manage and develop Engineer I staff, contributing to their growth and our team's success.
  • Keep meticulous records and documentation, ensuring consistency and reliability in our service processes.
Benefits:
  • Competitive compensation package, including salary range: $75,000 to $95,000 annually.
  • Comprehensive benefits package, including medical, dental, vision, and retirement savings plans.
  • Paid time off and holidays.


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